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Skills

  • Escalation handling and resolution
  • Collaboration with collections teams
  • High risk account reviews
  • Debt exposure analysis and reduction
  • Development of customized credit reports
  • Team management
  • System equipment
  • Organization
  • First Aid/CPR
  • Data analysis

Work Experiences

  • Achieved a 84% decrease in credit losses.
  • Advised on the development of a predictive risk model that decreased write-offs by $13 over 12 years.
  • Collaborated with credit management teams to adjust credit policies in line with market changes, reducing defaults by $13.
  • Built strong relationships with clients.
  • Conducted audits to verify compliance.
  • Achieved results over 14 months.
  • Awarded Innovation Award for improving customer credit facility workflows by streamlining approval and documentation processes.
  • Achieved quicker resolutions of credit disputes.
  • Conducted risk assessments.
  • Gained a better understanding of financial statements, which aided in risk assessment.

Summaries

  • Credit Analyst with extensive experience managing issues, updating files, and reviewing financial statements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Credit Support Specialist with over 14 years of expertise.
  • Aided decision-making processes.
  • Within Accounting and Finance, senior Credit Support Specialist and outstanding performer in vendor management and project management.
  • Exceptional time management and interpersonal skills, as well as a desire to work for a leasing and financial firm.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Analytical Credit Support Specialist with an eye for detail, proficient in supporting underwriting and risk management departments. Reduced credit application processing time by 27% while significantly improving client satisfaction.
  • Pursuing a similar position in which a well-qualified individual with a strong grasp of collections is in high demand.
  • Achieved 61% reduction in overdue accounts for Portland region.

Accomplishments

  • Identified and mitigated risks associated with high-exposure accounts, reducing overall credit exposure by $12 over a period of 9 months.
  • Supported year-end audits by meticulously reconciling credit lines and compiling reports for senior leadership, ensuring full regulatory compliance and audit readiness.
  • Developed and maintained up-to-date knowledge of compliance requirements, ensuring all credit files adhered to current legal and regulatory standards during audits.
  • Managed and resolved credit disputes by performing thorough account investigations, successfully reducing dispute turnaround time by 10%.
  • Implemented a detailed risk analysis scorecard that uncovered $4 in potential default risk, enabling proactive engagement with at-risk clients.
  • Resolved product issue through consumer testing.
  • Monitored credit portfolios with a combined value of $7+, providing detailed monthly performance reports and recommendations for increased forecast accuracy.
  • Administered data integrity audits on a quarterly basis, reducing data entry errors by 79% and ensuring compliance with SOX regulations.
  • Assisted senior leadership in drafting internal policies and procedures to maintain compliance with evolving industry and regulatory standards.
  • Contributed to a 5-year strategic planning initiative by compiling and analyzing credit trends, leading to an adjusted credit allocation strategy that improved profitability by 20%.

Affiliations

  • Lions Club
  • National Association of Credit Management (NACM)
  • Corporate Finance Institute (CFI) – Credit Analyst Certification
  • Turnaround Management Association (TMA)
  • Association of Information Technology Professionals
  • Toastmasters
  • International Association of Credit Portfolio Managers (IACPM)
  • American Marketing Association
  • Credit Risk Analytics and Stress Testing Society
  • Institute of Management Accountants (IMA)

Certifications

  • Certified Regulatory Compliance Professional (CRCP) certified by Financial Industry Regulatory Authority (FINRA)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • ServSafe
  • Certified Public Accountant
  • International Certificate in Credit Management (ICM) from standard
  • Financial Risk Manager (FRM) - Global Association of Risk Professionals (GARP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Bank Credit Certification Exam by Risk Management Association (RMA)
  • Credit Risk Certification (CRC) from Risk Management Association (RMA)

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