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Skills

  • Moderate sedation administration
  • Interpersonal communication
  • Hearing test administration
  • Diagnostic test administration
  • LAN administration
  • Veterinary office administration
  • Oxygen Administration
  • Team Leadership
  • Survey administration
  • Examination administration

Work Experiences

  • Addressed concerns promptly during intake calls.
  • Achieved this within 2018.
  • Assisted senior management in preparing and distributing detailed quarterly reports with a 19% improvement in accuracy and presentation quality.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Assisted in budget forecasting.
  • Achieved a first-contact resolution rate of 42% for external inquiries.
  • Completed 7 employees' bi-weekly payroll.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on quality assurance and process improvement.
  • Addressed and resolved client concerns promptly, improving client service feedback scores by 30% over the course of 2016.
  • Achieved high-level professionalism.

Summaries

  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • A dedicated administrative professional with expertise in supervising a seamless visitor check-in process, improving office security by 24% and reducing check-in times through a user-friendly system.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved annual savings of $16.
  • Portuguese and Japanese are both conversational.
  • Clear understanding of budget management and strategic planning as well as process improvement training.
  • Accomplished receptionist with expertise in managing digital client records, optimizing organization for over 13 clients to ensure accurate reporting and reliable follow-up.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Ensures operational and service excellence by working effectively with cross-functional teams.

Accomplishments

  • Implemented a new visitor management system, improving the security check-in process and reducing wait times by 18%.
  • Participated in the onboarding process of 11 employees by assisting with documentation and orientation scheduling, accelerating onboarding completion by 47%.
  • Prepared expense reports and reconciled billing errors, saving the company $10 in one fiscal year.
  • Acted as first point of contact for all visitors and inquiries, maintaining a positive professional demeanor while resolving issues within 7 hours.
  • Provided excellent customer service, achieving 20% customer satisfaction rating by efficiently addressing inquiries and concerns.
  • Implemented proactive reception procedures to improve communication flow between clients and staff, reducing call handling times by 74%.
  • Trained new administrative employees on office procedures, software use, and customer service, improving overall office efficiency by 85%.
  • Took charge of office supply procurement, which reduced unnecessary spending by $5 and improved order accuracy by 79%.
  • Efficiently scheduled client appointments through initiative, reducing scheduling conflicts by 31%.
  • Processed high volumes of daily mail and sensitive documents with a 78% accuracy rate, maintaining organizational standards.

Affiliations

  • Volunteer, category for Event Planning Assistance
  • Association of Information Technology Professionals
  • Certified in Documentation and File Management, Cedar Works, 2019
  • Society of Women Engineers
  • Local Chamber of Commerce, Portland Chapter
  • International Council of Nurses
  • Rotary International
  • Member, American Management Association (AMA)
  • Front Office Management Essentials Workshop Participant, 2020
  • Women in Leadership and Business Attendee

Certifications

  • Communication Skills for Administrative Professionals - Beacon Labs
  • Salesforce
  • Business Writing Certification - Summit Group
  • CPR and First Aid Certified - Harbor & Co.
  • Human Resources Fundamentals for Administrative Staff - Ironclad Systems
  • Project Management Professional (PMP)
  • Certified Office Manager (COM) - Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Google Workspace for Administrative Professionals - Summit Group
  • Microsoft Outlook Skills Certification - Summit Group

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