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Skills

  • Chemotherapeutic drug administration
  • Training administration
  • Radiopharmaceutical administration
  • Internal Audit Administration
  • Front desk management
  • Academic administration
  • Portal administration
  • Human resources administration
  • Education administration
  • NOC administration

Work Experiences

  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Acted as the liaison between clients, vendors, and contractors.
  • Intervened between Receptionist Administrations during arguments and diffused tense situations using vendor management and strategic planning.
  • Collaborated with HR to organize corporate training sessions.
  • Was in charge of metric files and records for 10 clients, as well as following security procedures to prevent data breaches and misuse.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Organized corporate and office conferences for company employees and guests.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Achieved a 46% improvement in accuracy.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Receptionist Administration.
  • Receptionist Administration is a multi-talented Receptionist Administration who is consistently rewarded for planning and operational improvements.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Highly skilled in performance reporting terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Team player who is methodical and detail-oriented and has expertise in risk assessment.

Accomplishments

  • Managed front desk operations for an office of 4 employees, facilitating smooth day-to-day office functions and ensuring a welcoming environment for visitors.
  • Managed executive calendars and scheduled meetings for multiple C-level executives, leading to 28% increased productivity.
  • Updated client files and records, ensuring 18% compliance with regulatory requirements and company standards.
  • Coordinated training sessions for 16 employees, ensuring timely completion and compliance with organizational policies.
  • Organized and coordinated company-wide training initiatives for 14 employees, with a 79% success rate in skill enhancement.
  • Implemented proactive reception procedures to improve communication flow between clients and staff, reducing call handling times by 74%.
  • Efficiently scheduled client appointments through initiative, reducing scheduling conflicts by 31%.
  • Resolved 17 customer complaints through professional conflict resolution methods, achieving a 43% first-contact resolution rate.
  • Prepared expense reports and reconciled billing errors, saving the company $10 in one fiscal year.
  • Documented and resolved program which led to framework.

Affiliations

  • Staff Scheduling and Time Management Workshop, 2017
  • Record Keeping and Compliance Certification, 2019
  • Society of Human Resource Management
  • National Association of Professional Organizers (NAPO)
  • International Council of Nurses
  • National Association for Professional Women (NAPW)
  • Professional Development: Executive Assistant Skills Workshop Attendee, 2021
  • Affiliate Member, American Business Women’s Association (ABWA)
  • Lions Club
  • Founder/Member, Office & Admin Assistants Meetup Group

Certifications

  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Professional Secretary (CPS)
  • Task and Time Management for Administrators - Northwind
  • Business Writing Certification - Summit Group
  • Certified Document Management Specialist (CDMS)
  • Certified Receptionist and Office Manager (CROM)
  • Apple Certified Associate (ACA)
  • Certified Office Administrator (COA) – Meridian
  • Meeting & Event Planning Certificate - Meridian

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