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Skills

  • Project organization
  • Program development
  • Data analysis
  • Cultural competency and diversity training
  • Supervision
  • Client Satisfaction Improvement Strategies
  • Audit preparation and success
  • MS Office
  • Training program development
  • Business operations

Work Experiences

  • Achieved a 28% decrease in employee turnover.
  • Created reports tracking family and child development milestones.
  • Achieved a 72% reduction in foster care placements by implementing preventative family preservation programs.
  • Conducted ongoing staff performance evaluations and provided actionable feedback that raised overall team performance by 80% %.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated team development activities and trainings with senior case managers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Advocated for changes to family court procedures that expedited caseworker access to crucial documentation, cutting delays by 12 days.
  • Cut delays by 14 days.
  • Awarded in 2016.

Summaries

  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Achieved results over the span of 2017.
  • Family Services Supervisor is a multi-talented Family Services Supervisor who is consistently rewarded for planning and operational improvements.
  • Collaborated with legislators and policymakers.
  • Fluency in both Portuguese and Mandarin.
  • Crafted individualized family care plans.
  • Contributed to a 70% reduction in repeat family crises.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Skilled at forming strong alliances in order to achieve organizational goals.

Accomplishments

  • Introduced a performance management system, increasing staff accountability and achieving 39% improvement in service outcomes.
  • Leveraged data analytics to predict trends in family services, reducing crisis intervention occurrences by 80% over 2017.
  • Managed a budget of $249,000, ensuring efficient allocation of funds to critical family services projects and maintaining fiscal responsibility.
  • Published a research paper on family services intervention models, receiving recognition from Cedar Works at the method.
  • Collaborated with team of 10 in the development of initiative.
  • Presented at local, regional, and national conferences on effective family service strategies and foster care policies.
  • Implemented mentoring program for new staff members, reducing new hire turnover rates by 71% in the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed partnerships with foster care agencies to increase the network for child placements, resulting in the successful matching of 9 children with foster families.
  • Guided families through adoption processes, successfully placing 16 children into permanent homes in 2021.

Affiliations

  • National Domestic Violence Hotline – Family Crisis Intervention Advisory Committee
  • National Organization for Human Services (NOHS) – Policy and Advocacy Task Force
  • Regional Task Force on Homeless Family Services
  • American Society of Safety Professionals
  • National Institute for Family Advocacy (NIFA)
  • Council on Accreditation (COA) Standards Reviewer
  • Project Management Institute
  • National Association of Social Workers (NASW) – Family Services Division
  • Association of Information Technology Professionals
  • International Association of Professional Foster Care Workers

Certifications

  • Certified Domestic Violence Specialist (CDVS) - Summit Group
  • ServSafe
  • Collaborative Family Law Professional Certification Brightline
  • Trauma-Informed Care Training (TIC) - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Certified Trauma Practitioner (CTP) Meridian
  • Certified Social Work Case Manager (C-SWCM) - Meridian
  • Family Services Case Management Certification Beacon Labs
  • Family Resource Specialist Certification Ironclad Systems

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