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Skills

  • Team Leadership
  • Conflict resolution
  • Data Management
  • Operational improvement
  • Client relationship management
  • Pricing tool development
  • Strong verbal communication
  • Employee scheduling
  • Financial reporting
  • Business operations

Work Experiences

  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 15%.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Implemented procedures to correct hazardous conditions and enforced safety and health policies.
  • Created and implemented new policies to increase productivity and lower overall process costs.
  • Worked directly with management, Deputy General Managers, and the procedure department to brainstorm, discuss strategy, and mitigate process issues.
  • Oversaw a successful turnaround that resulted in the elimination of over $6 in debt in 18 months.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $12.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Used best practices and management controls to provide superior service to internal and external customers.

Summaries

  • Deputy General Manager is a multi-talented Deputy General Manager who is consistently rewarded for planning and operational improvements.
  • Adaptable and resourceful collaborator with experience in improving operations and upholding high safety standards.
  • Offering quality assurance and client relations, meticulous leader and strategic planner with broad managerial acumen.
  • Design and development of successful program embedded software applications in the past.
  • Checking forecasts and orders for new directives is results-driven and forward-thinking.
  • Allocating resources, overseeing budgets, directing employees, and meeting deadlines are all important to me.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Top-producing salesperson and industry expert in Banking and Financial Services.
  • Dedicated to providing excellent program services and efficient conflict resolution.

Accomplishments

  • Implemented safety protocols that resulted in a 64% reduction in workplace incidents and compliance infractions.
  • Documented and resolved initiative which led to metric.
  • Led a high-impact industry partnership with framework, driving $16 in new revenue across multiple product lines.
  • Coordinated a multi-location project rollout, completing work at 14 global sites and leading to enhanced operational consistency.
  • Collaborated with Adobe Creative Suite to integrate AI solutions into supply chain management, enhancing forecasting accuracy by 65%.
  • Designed incentive programs that boosted team sales performance by 47%, leading the company to exceed annual revenue targets by $2.
  • Increased sales 9% over several months.
  • Developed and executed a market penetration strategy that increased regional sales by 76% within 11 months.
  • Directed talent acquisition strategies that filled key management roles within 13 weeks, improving team productivity by 77% overall.
  • Managed the opening of 16 new branches within the Northeast, increasing the company's physical footprint by 56% and workforce by 17.

Affiliations

  • International Council of Nurses
  • Society of Women Engineers
  • Member of Executive Leadership Council (ELC) for C-level and Senior Executives
  • American Medical Informatics Association
  • Active member of the Society of International Business Fellows (SIBF)
  • American Marketing Association
  • Global Member of the Association of Executive Search and Leadership Consultants (AESC)
  • Association of Information Technology Professionals
  • Board Member of the International Association for Contract & Commercial Management (IACCM)
  • International Association of Administrative Professionals

Certifications

  • Certified Risk and Compliance Management Professional (CRCMP) - 2021 - Cedar Works
  • Global Professional in Human Resources (GPHR) - 2021 - Meridian
  • Certified Professional in Supply Management (CPSM) – 2016, Summit Group
  • Executive Program in Strategic Management - 2015, framework
  • Project Management Professional (PMP) - 2022, Lakeside Partners
  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP) - 2016, Northwind
  • Financial Risk Manager (FRM), 2017, Brightline
  • ISO 31000 Risk Management Certification - 2024, Lakeside Partners
  • Certified Protection Officer (CPO)
  • Master’s Degree in Operations Management - 2024, Chicago

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