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Skills

  • Competitive analysis and strategic planning
  • Miscellaneous expertise
  • Staff training
  • Order processing
  • B2B relationship management
  • Consultative selling
  • Customer relations
  • Churn reduction strategies
  • Territory management
  • Contract negotiation

Work Experiences

  • Achieved 75% sales increases.
  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Achieved 35% higher acceptance rates.
  • Schedule appointments with potential and current customers to promote new products and services.
  • By reviewing business directories, building a database of leads, and launched, I was able to target potential clients.
  • Achieved this for 13 consecutive months.
  • Achieved first-mover advantage on new product launches.
  • Closed high-value deals worth $14+ in 2 months by identifying client pain points and tailoring personalized solutions.
  • Built and maintained relationships with C-level executives, enabling consistent cross-selling opportunities and upsells worth $16.
  • Acquired 5 new customers, resulting in 13% revenue for the team.

Summaries

  • Professional with strategic planning and process improvement expertise who is organized and resourceful.
  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Upselling products to increase overall sales is a skill, and Asana is a skill.
  • 11 years of entrepreneurial experience in standard and initiative sales.
  • With a background in marketing and sales of 10 products by informing customers of product benefits, process improvement and quality assurance, enthusiastic sales expert with a background in marketing and sales of 7 products by informing customers of product benefits, workflow optimization and data analysis.
  • Bringing 9 years of experience in this field.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 37% increase in close rates.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.

Accomplishments

  • Reached 53% customer satisfaction by integrating personalized product demos and enhanced relationship management tools.
  • Increased conversion rates by 58% by qualifying and segmenting leads based on engagement history using CRM tools.
  • Enhanced onboarding efficiency by cutting down the customer onboarding process by 13 weeks through cross-departmental collaboration.
  • Catalyzed cross-functional team alignment, reducing friction in the sales-to-onboarding handoff, which improved NPS by system.
  • Partnered with customer success teams to improve account expansion strategies, achieving a 41% rise in repeat sales.
  • Leveraged consultative selling techniques to close 14 enterprise-level contracts, contributing to 57% of the company's annual revenue.
  • Regularly contributed to sales content creation, improving sales rep preparation and resulting in a 31% higher proposal acceptance rate.
  • Collaborated with the finance team to revitalize pricing strategies, resulting in a 67% boost in overall profit margins.
  • Increased average deal size by 55% through consultative selling and identifying key cross-sell opportunities.
  • Consistently ranked in the top 4% of the sales team over category for maintaining high close rates.

Affiliations

  • American Marketing Association (AMA)
  • Institute of Sales & Marketing Management (ISMM)
  • International Council of Nurses
  • Sales Leadership Alliance
  • National Association of Sales Professionals (NASP)
  • National Association of Social Workers
  • American Association of Inside Sales Professionals (AA-ISP)
  • Society of Sales Excellence
  • Sales Management Association – Business Development Council
  • Professional Association for Customer Engagement (PACE)

Certifications

  • Customer Success for Sales by Winning by Design
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • SPIN Selling Certification
  • Certified Business Development Professional by IBCT
  • Certified Sales Leadership Professional (CSLP) by Sales Management Association
  • Tactical Negotiating certification by the Negotiation Institute
  • Certified Sales Professional (CSP) by The Canadian Professional Sales Association
  • Professional Sales Skills (PSS) by Richardson
  • Certified Professional Sales Leader (CPSL) by National Association of Sales Professionals

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