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Skills

  • Consistent performance over targets (56%)
  • Customer account management
  • KPI Tracking and Reporting
  • Payment collection
  • First Aid/CPR
  • Program equipment
  • Duplicate order prevention (62%)
  • Complex shipping calculation
  • Organization
  • Customer dispute resolution

Work Experiences

  • Created detailed daily reports on incoming orders and inventory levels for senior management, streamlining the reordering process.
  • Created detailed sales order reports.
  • Looked for industry trends on social media and through online sources.
  • Assumed leadership responsibilities during order volume peaks, coordinating up to 4 employees to ensure optimal throughput.
  • Assumed leadership responsibilities during order volume peaks.
  • Achieved an 23% improvement in order fulfillment times.
  • Accurately calculated custom shipping costs for international orders, helping to minimize discrepancies and ensuring regulatory compliance.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Collaborated closely with the IT team to troubleshoot and resolve issues with order entry systems, improving data transmission speeds by 32%.
  • Achieved up to 59% increase in processing rates each day.

Summaries

  • Awarded Top Performer for achieving three years% on-time delivery rates.
  • Knowledge of data verification techniques and salesmanship strategies. Trained in strategic planning and SAP use.
  • Skilled at building long-term client relationships and increasing profits.
  • Collaborated with account managers and warehouse staff.
  • Achieved a 70% boost in satisfaction ratings.
  • Collaborative Order Entry Representative.
  • Addressed fulfillment bottlenecks.
  • Collaborated closely with IT.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted overall efficiency.

Accomplishments

  • Generated and maintained compliance documentation for the Midwest shipments, ensuring 76% adherence to ServiceNow guidelines.
  • Improved time management practices, allowing for more efficient processing of 7 orders per week, directly impacting department performance.
  • Regularly reviewed customer feedback to identify patterns, resulting in process adjustments that drove a 43% reduction in overall complaints.
  • Created comprehensive customer profile updates, transforming the accuracy of sales records for orders placed over procedure and beyond.
  • Identified and implemented key process improvements, reducing order entry errors by 35% and enhancing department workflow.
  • Maintained timely customer communication regarding backordered products, which contributed to a 37% increase in overall customer satisfaction ratings.
  • Utilized Jira to address discrepancies between sales orders and installed product databases, reducing mismatches by 30% to improve field operations.
  • Collaborated with team of 3 in the development of category.
  • Completed a cross-department initiative to provide real-time order status updates to the customer portal, improving transparency and satisfaction by 75%.
  • Resolved order discrepancies through proactive communication with customers, reducing billing disputes by 76%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Freemason
  • Association for Computing Machinery
  • Inventory Control and Order Accuracy Professionals Club
  • Order Management Technology Users Group (OMTUG)
  • Association of Business Process Improvement Professionals
  • Manufacturing and Order Fulfillment Leadership Network
  • Jaycees
  • Professional Sales and Order Entry Professionals Network
  • National Order Processing Professionals Network (NOPPN)

Certifications

  • Inventory Management Certification - metric
  • Certified Shipping and Receiving Clerk - Summit Group
  • CompTIA Network+
  • Business Process Management (BPM) Certification - Cedar Works
  • Project Management Professional (PMP)
  • Certified Data Entry Specialist - Cedar Works
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • EDI Order Management Certification - Beacon Labs

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