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Skills

Attention to detail
Customer preference management
Bulk order handling (up to $10 each)
Program equipment
KPI Tracking and Reporting
Recordkeeping skills
Organization
Deadline management
Custom reporting generation
Problem resolution

Work Experiences

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Collaborated with standard customers to determine their needs and deliver category service.
Accurately calculated custom shipping costs for international orders, helping to minimize discrepancies and ensuring regulatory compliance.
Accurately calculated custom shipping costs.
Adjusted orders in a timely manner.
Adapted to frequent operational shifts by learning new industry software and updating order processes, leading the team in task flexibility.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Collaborated with account managers.
Consistently exceeded target processing rates.
Collaborated with the sales team.

Summaries

Order Entry Representative is a multi-talented Order Entry Representative who is consistently rewarded for planning and operational improvements.
Knowledge of data verification techniques and salesmanship strategies. Trained in strategic planning and SAP use.
Clear understanding of cross-functional collaboration and stakeholder engagement as well as workflow optimization training.
Accomplished Order Entry Representative recognized for maintaining best-in-class processing of ServiceNow orders, consistently surpassing daily targets by 35%. Strong background in client relationship management and data entry accuracy.
Boosts productivity.
Client-centered with vendor management training.
Collaborated closely with IT.
Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
Awarded Top Performer for achieving three years% on-time delivery rates.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

Facilitated the timely fulfillment of international customer requests, increasing global order accuracy by 56% and ensuring compliance.
Accurately processed daily inbound and outbound orders, averaging over 11 orders per shift with a 45% accuracy rating.
Suggested improvements to the existing ERP system, saving approximately 2 hours per month in manual order entry.
Collaborated closely with the sales department to expedite high-priority orders, successfully meeting 85% of targeted delivery times.
Led a weekly review of open orders and delivered follow-up actions based on customer feedback that resulted in process refinement.
Employed proactive order management techniques to reduce order delays by 40% throughout 2023.
Participated in project to streamline order acknowledgment processes, decreasing customer complaints by 48%.
Responsible for maintaining a 39% accuracy rate in pricing when entering orders across multiple platforms.
Generated and maintained compliance documentation for the Midwest shipments, ensuring 76% adherence to ServiceNow guidelines.
Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

Customer Success and Order Relationship Managers Network
Lions Club
Manufacturing and Order Fulfillment Leadership Network
Inventory Control and Order Accuracy Professionals Club
Association of Information Technology Professionals
Enterprise Resource Planning (ERP) Systems Users Association
Toastmasters
Certified Salesforce Customer Success Network
Professional Sales and Order Entry Professionals Network
Order and Inventory Management Excellence (OIME) Network

Certifications

Certified Shipping and Receiving Clerk - Summit Group
ServSafe
QuickBooks Certified User (QBCU) 2018
Order Fulfillment Certification - process
Lean Process Improvement Certification - Six Sigma Global Institute
Cisco Certified Network Associate (CCNA)
Certified International Trade Professional (CITP) - FITT
EDI Order Management Certification - Beacon Labs
Microsoft Certified Systems Engineer (MCSE)
Certified Sales and Service Cloud Consultant - Salesforce

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