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Skills

  • Process improvement
  • MS Office
  • Linear/quadratic programming
  • Communications
  • Customer service
  • Organization
  • Cross-functional teamwork
  • Operational improvement
  • Cross-departmental reporting alignment
  • Database management using system

Work Experiences

  • Collaborated on a multi-year external funding project.
  • Authored 17 data-driven research reports.
  • Analyzed return-on-investment for student support programs.
  • Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
  • Transported Workday to 6 months customer locations.
  • Collaborated on a multi-year external funding project worth $7, utilizing data models to track project outcomes and ensure alignment with donor expectations.
  • Analyzed category accreditation surveys.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Aligned dashboards with strategic objectives.
  • Collaborative leader capable of partnering with academic and administrative units to redesign course structures based on real-time performance data, raising course completion rates by 61%.
  • Friendly and approachable, with strong communication and management abilities.
  • Continued education in strategic planning demonstrates self-motivation and a desire to advance professionally.
  • Contributed to an increase of 23% in student engagement.
  • Collaborated with cross-functional teams.
  • Achieved 38% improvements in reporting accuracy.
  • Cut operational costs by $6 annually.
  • Achieved a 41% reduction through data-driven scheduling optimizations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Analyzed data from student reviews and assessments to inform course redesign recommendations that enhanced student satisfaction ratings by 51%.
  • Created multi-dimensional student success matrices to assess performance and retention, aiding the development of targeted interventions that boosted overall program success.
  • Developed a series of interactive data dashboards using Asana to track real-time performance metrics, aiding administrative decision-making.
  • Designed and analyzed an employee feedback survey, facilitating the creation of targeted wellness initiatives that increased workforce satisfaction by 39%.
  • Designed and delivered custom data presentations to stakeholders, elevating institutional transparency and driving policy changes that boosted student engagement by 64%.
  • Implemented a real-time forecasting tool for next-term enrollments using machine learning, optimizing course offerings and reducing class cancellations by 34%.
  • Led the design and implementation of a comprehensive salary report system, reducing data compilation time by 31% across departments.
  • Tracked key performance indicators (KPIs) of institutional projects using ServiceNow, ensuring timely delivery and reducing project delays by 49%.
  • Conducted longitudinal research studies observing cohort performance, leading to curriculum reforms for academic departments which improved outcomes by 71%.
  • Managed data integrity projects that enhanced the quality of student records, resulting in compliance with accreditation standards and averting potential penalties.

Affiliations

  • Council for the Advancement of Standards in Higher Education (CAS)
  • American Medical Informatics Association
  • Data Quality Campaign (DQC)
  • National Council for Educational Statistics (NCES)
  • American Marketing Association
  • Society for College and University Planning (SCUP)
  • Society of Human Resource Management
  • Association for the Study of Higher Education (ASHE)
  • Research Data Alliance (RDA)
  • National Association for College Admission Counseling (NACAC)

Certifications

  • Social Network Analysis using R Certification – initiative
  • Advanced Data Analytics Certification - method
  • R Programming for Data Science – initiative
  • STATA Programming and Data Management – system
  • Certified Academic Data Analyst (CADA) – initiative
  • Certified Information Systems Auditor (CISA) - category
  • Certified Research Administrator (CRA) - framework
  • CompTIA Network+
  • Data Science Specialization – metric
  • Certificate in Institutional Effectiveness – procedure

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