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Skills

  • Project organization
  • Advanced troubleshooting and escalation procedures
  • First Aid/CPR
  • Metric equipment
  • Automation in UC system provisioning
  • Systems analyzation
  • Budgets
  • Advanced voice and video conferencing solutions implementation
  • Wireless communication installations
  • Business operations

Work Experiences

  • Achieved savings across Columbus.
  • Authored a company-wide UC policy document.
  • Achieved Top Performer for excellence in UC project delivery, completing ahead of schedule and under budget.
  • Completed UC project ahead of schedule.
  • Achieved a 15% improvement in system uptime.
  • Achieved a 83% reduction in procurement costs.
  • Was in charge of installing, aligning, and balancing new equipment.
  • Collaborated with the security team to ensure UC platforms met updated encryption standards, securing sensitive business communications across Portland.
  • Championed the shift to cloud-based UCaaS solutions.
  • Ensured that all maintenance activities were completed in accordance with company standards.

Summaries

  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Accomplished at overseeing smooth transitions from on-premise systems to cloud-based UCaaS, enabling cost savings of $14 annually in telecommunication expenditures.
  • Aligned technological strategies with business goals.
  • Achieved optimal communication performance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of strategic planning and client relations as well as quality assurance training.
  • Advanced problem-solving abilities.
  • Adept at managing enterprise-scale deployments of Microsoft Teams for 14 users, driving a 30% increase in organizational communication speed and efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Unified Communications Analyst with 6 years of successful strategic planning and process improvement experience.

Accomplishments

  • Delivered training workshops to end-users, increasing familiarity with unified communications tools and decreasing support requests by 43%.
  • Documented and resolved framework which led to standard.
  • Trained 3 employees on new Unified Communications platforms, leading to 84% drop in onboarding time and errors.
  • Designed and implemented QoS policies for real-time voice and video traffic, reducing jitter and latency by 21%.
  • Overhauled legacy communication infrastructure, integrating with modern UC platforms and reducing operational costs by 51%.
  • Collaborated with network engineers to enhance video/voice quality in remote branches, improving QoS metrics by 44%.
  • Optimized contact center call flow strategies, reducing average call handling time by 59% across 4 departments.
  • Deployed automated, skill-based call routing to reduce hold times by 24%, enhancing customer service experience.
  • Measurably improved employee productivity through the implementation of integrated UC tools, reducing workflow bottlenecks by 42%.
  • Designed failover strategies for Unified Communications that maintained service availability during network outages.

Affiliations

  • Member of the Institute of Electrical and Electronics Engineers (IEEE) Communications Society for cutting-edge telecom innovation.
  • Jaycees
  • Association with the Cloud Native Computing Foundation (CNCF), deepening knowledge of cloud-based infrastructure for UC.
  • Registered with the Information Systems Security Association (ISSA) for enhancing knowledge of UC system security standards.
  • National Association of Social Workers
  • Affiliated with the Cloud Industry Forum (CIF) for enhancing PBX-to-cloud migration techniques.
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Association with Voice Communications Exchange Committee (VCXC) for best practices in IP communication systems.
  • Member of the Cloud Communications Alliance (CCA), focused on UC solution advances and collaborative cloud strategies.

Certifications

  • Certified Wireless Network Administrator (CWNA)
  • First Aid/CPR Certified
  • ITIL Foundation Certification
  • Microsoft Certified: Azure Fundamentals
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • Cisco Certified Design Professional (CCDP)
  • ServSafe
  • Certified in Governance of Enterprise IT (CGEIT)
  • CompTIA A+ Technician
  • Mitel Certified Expert (MCX)

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