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Skills

  • Therapy programs
  • Data-driven decision making
  • Performance Metrics Development
  • Cross-functional team collaboration
  • Evidence-based counseling approaches
  • Healthy meal preparation
  • Wellness services
  • Training and development
  • Continual feedback and supervision
  • Budget management and planning

Work Experiences

  • Increased patient satisfaction by 4% within the past year.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Achieved 55% client satisfaction in trauma recovery services.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Achieved a 76% improvement in post-group mental health evaluations.
  • Chaired weekly case review meetings with cross-functional teams to prioritize high-risk clients, ensuring a smooth workflow and reduced crisis interventions by 60%.
  • Conducted clinical assessments for incoming clients.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Collaborated with initiative to offer community mental health screenings, reaching 10 at-risk individuals in Denver within the past year.

Summaries

  • Benefited 15 underserved individuals in the community.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Adopted by 3 local schools.
  • Counseling Supervisor with 15 years of successful project management and performance reporting experience.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Bringing a successful career history of more than 18 years to the table.
  • Boosted client recovery rates by 48%.
  • Cohesive case management.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed crisis counseling hotline protocols, leading to a 59% increase in timely interventions in several months.
  • Developed a tracking system in Workday that increased counselor productivity by 56% by automating routine tasks.
  • Resolved product issue through consumer testing.
  • Created training materials for new counselors leading to a 38% reduction in training time while maintaining high learning retention.
  • Collaborated with billing department to create a budget-conscious payment system, improving client satisfaction by 42%.
  • Coordinated with finance to enhance sliding scale payment options, increasing accessibility for low-income clients by 38%.
  • Analyzed client feedback and reduced waitlist times by 36%, improving client intake efficiency.
  • Revamped onboarding procedures for newly hired counselors, cutting orientation time by 4 hours and improving team integration.
  • Led training sessions for counselors on the latest mental health therapies, increasing client progress by 28%.

Affiliations

  • National Board for Certified Counselors (NBCC) – Board Certified since 2016
  • American Association of Marriage and Family Therapy (AAMFT) – Affiliate Membership
  • American Marketing Association
  • American Medical Informatics Association
  • Society of Clinical Psychology (Division 12 of APA) – Collaborator on community mental health projects
  • Association for Computing Machinery
  • Freemason
  • National Crisis Intervention Network (NCIN) – Affiliated State Chapter Lead
  • Toastmasters
  • Association for Counselor Education and Supervision (ACES) – Actively involved in supervisory best practices

Certifications

  • Certified Clinical Anxiety Treatment Professional (CCATP) - National Association of Cognitive-Behavioral Therapists
  • Certified Family Systems Trauma Professional (CFSTP) - International Association of Trauma Professionals (IATP)
  • Certified Clinical Stress Management Coach - International Association of Wellness Professionals (IAWP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • CompTIA A+ Technician
  • Certified Behavioral Health Case Manager (CBHCM) – Colorado Certification Board
  • Project Management Professional (PMP)
  • National Certified Counselor (NCC) - National Board for Certified Counselors (NBCC)
  • Certified Grief Counseling Specialist (CGCS) - American Institute of Health Care Professionals

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