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Skills

  • Administrative Process Improvement
  • Coverage of high-risk clients
  • Client documentation accuracy
  • Hiring and recruitment
  • Pharmacy operations management
  • Budget management and planning
  • Loss prevention management
  • Relationship building and retention
  • Grant writing and funding acquisition
  • Counselor performance evaluation

Work Experiences

  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Achieved a 76% improvement in post-group mental health evaluations.
  • Achieved 15% compliance improvement.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $11 operating budget.
  • Achieved a 31% increase in client satisfaction.
  • Chaired weekly case review meetings.
  • Authored a mental health awareness curriculum.
  • Collaborated with clinical directors and administrative staff to update counseling protocols, improving service delivery and reducing client intake times by 52%.
  • Collaborated with clinical directors and administrative staff.

Summaries

  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Client-focused Counseling Supervisor.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of quality assurance and vendor management as well as quality assurance training.
  • Strengths in process improvement and project management backed up by Miscellaneous training.
  • Counseling Supervisor with 15 years of successful project management and performance reporting experience.
  • Achieved 20% compliance in best practices.
  • Hope to help Summit Group achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Exceptional communicator and proven problem solver.

Accomplishments

  • Facilitated weekly case discussions that helped address complex diagnostics, reducing client relapses by 59% in three years.
  • Developed a tracking system in Workday that increased counselor productivity by 56% by automating routine tasks.
  • Created training materials for new counselors leading to a 38% reduction in training time while maintaining high learning retention.
  • Facilitated crisis intervention protocols that reduced emergency referrals by 25% over a several months period.
  • Recruited over 3 junior counselors in 6 months, increasing team diversity and quality.
  • Analyzed staff workload and reallocated cases, reducing counselor fatigue and ensuring optimal client service delivery.
  • Implemented data-driven counseling techniques that led to a 65% improvement in client recovery time.
  • Implemented peer review sessions leading to a 71% improvement in overall counseling effectiveness.
  • Managed case review prioritization processes, enabling timely interventions and improving client outcomes by 18%.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association for Rural Mental Health (NARMH) – Member
  • Employee Assistance Professionals Association (EAPA) – Active speaker at recent seminars
  • Council for Accreditation of Counseling and Related Educational Programs (CACREP) – Program Coordinator
  • National Association of Social Workers
  • American Medical Informatics Association
  • State Clinical Supervisors' Organization for Excellence in Counseling – Board of Advisors
  • Project Management Institute
  • National Crisis Intervention Network (NCIN) – Affiliated State Chapter Lead
  • Association of Behavioral and Cognitive Therapies (ABCT) – Engaged on Crisis Intervention practices
  • American Marketing Association

Certifications

  • Certified in Dialectical Behavior Therapy (DBT) - Linehan Institute, Behavioral Tech
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Suicide Risk Assessment and Intervention Certification - framework
  • Google Certified Professional Cloud Architect
  • Certified Clinical Hypnotherapist (CCH) - American Council of Hypnotist Examiners
  • Certified Clinical Transgender Health Provider - Harbor & Co.
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified in Integrated Behavioral Health (CIBH) - Vantage

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