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Skills

  • Supervision
  • Marketing understanding
  • Scheduling understanding
  • Strategic planning
  • Order processing
  • Team building
  • Communications
  • Account portfolio management
  • Regulatory compliance
  • Merchandising expertise

Work Experiences

  • Achieved 56% of goal.
  • Contributed to marketing collateral for clients.
  • Aligned solutions with clients' business objectives.
  • Achieved a 83% success rate for targeted product solutions.
  • By reviewing business directories, building a database of leads, and streamlined, I was able to target potential clients.
  • Achieved faster client resolution times.
  • Decreased average resolution time by 9%.
  • Created knowledge base resources for new hires.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Delivered actionable insights.

Summaries

  • Talented sales representative with 3 years of industry experience.
  • Accurate sales forecasting to meet quarterly targets.
  • Schedule flexibility and the ability to travel up to 3% of the time.
  • Professional with team leadership and budget management expertise who is organized and resourceful.
  • 2 years of entrepreneurial experience in standard and system sales.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Achieved a 57% customer retention rate improvement.
  • Achieved 46% reduction in client churn.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Contributed to the development of a cross-sell strategy, driving additional revenue of $10 in 11 months.
  • Created an onboarding process that drastically reduced client setup time by 16%, improving overall experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Deployed a technical support system overhaul that minimized ticket response times to under 18 hours.
  • Collaborated with cross-functional teams to execute client solutions that demonstrated a 28% rise in client retention.
  • Partnered with sales and marketing teams to create targeted solutions, boosting client satisfaction by 67%.
  • Resolved product issue through consumer testing.
  • Utilized Adobe Creative Suite to troubleshoot and resolve method, improving client satisfaction scores by 40% points.
  • Worked directly with executive stakeholders to present business case studies, driving 81% adoption of newly launched products.
  • Revamped the client escalation management system, reducing resolution times by 5 hours and improving first-call resolution rates.

Affiliations

  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Product Marketing Alliance
  • Academy of Customer Experience Professionals (ACEP)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Association for Talent Development (ATD)
  • Freemason
  • Lions Club

Certifications

  • Agile Account Management Professional - process
  • Project Management Professional (PMP)
  • Salesforce Certified Sales Representative
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Data and Analytics Specialization - Coursera
  • Certified Business Relationship Manager (CBRM)
  • Product Management Professional Certification - Pragmatic Institute
  • Certified Public Accountant
  • HubSpot Client Management Certification

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