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Skills

  • Organization
  • Initiative marketing
  • Category equipment
  • Supervision
  • Relationship development
  • Client onboarding & integration support
  • Customer service
  • Product promotions
  • Merchandising expertise
  • First Aid/CPR

Work Experiences

  • Achieved a 68% improvement in response time.
  • Delivered actionable insights.
  • Used Asana to keep track of important account and sales information in the company database.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Contributed to new client onboarding.
  • Contributed to marketing collateral for clients, ensuring content demonstrated value propositions and increased customer interest in Microsoft Excel.
  • Achieved 56% of goal.
  • Achieved a 15% uplift.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Implemented effective sales techniques and increased product sales to over $18 in one year.

Summaries

  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • With a background in marketing and sales of 18 products by informing customers of product benefits, vendor management and workflow optimization, enthusiastic sales expert with a background in marketing and sales of 15 products by informing customers of product benefits, project management and data analysis.
  • Schedule flexibility and the ability to travel up to 3% of the time.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • Client Solutions Specialist is a multi-talented Client Solutions Specialist who is consistently rewarded for planning and operational improvements.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Accurate sales forecasting to meet quarterly targets.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.

Accomplishments

  • Implemented customer segmentation techniques, resulting in a 23% higher success rate for personalized product recommendations.
  • Took ownership of the client experience through proactive account management, leading to a 79% boost in overall satisfaction scores.
  • Resolved product issue through consumer testing.
  • Partnered with sales and marketing teams to create targeted solutions, boosting client satisfaction by 67%.
  • Designed and executed customer lifecycle management programs, increasing renewals by 55%.
  • Reduced churn by 80% by introducing a data-driven client engagement strategy.
  • Redesigned the client success process, reducing churn by 21% and increasing loyalty using NPS management.
  • Produced actionable reports using initiative to inform sales on high-potential client segments, increasing conversion rates by 20%.
  • Improved account strategy documentation, leading to a 39% rise in key account renewals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Customer Success Association (CSA)
  • American Marketing Association
  • Business Professionals of America (BPA)
  • Rotary International
  • Institute for the Study of Business Markets (ISBM)
  • Jaycees
  • International Association of Business Communicators (IABC)
  • Association of Strategic Account Managers (ASAM)
  • National Association for Business Economics (NABE)
  • Help Desk Institute (HDI)

Certifications

  • Microsoft Dynamics 365 Customer Engagement Modules Certification
  • Customer-Centric Service Design and Delivery Certification - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Advanced Client Relationship Certification - Forrester
  • Salesforce Certified Sales Representative
  • Certified Solutions Specialist (CSS) - Microsoft

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