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Skills

  • Case prioritization
  • Operational improvement
  • Appointment scheduling
  • Process equipment
  • Relationship development
  • Organization
  • System updates
  • Business operations
  • Interpreting physician orders
  • Risk management

Work Experiences

  • Solved framework issues, improved operations, and provided excellent customer service.
  • Collected copayments and kept track of my finances on a daily basis.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved results within one year.
  • Analyzed monthly intake performance.
  • Built strong relationships with referring partners.
  • Achieved faster resolutions by 80%.
  • Consistently achieved goals for 6 months.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Patient Service Representative with extensive knowledge of standard.
  • Clear understanding of strategic planning and data analysis as well as strategic planning training.
  • Achieved results through meticulous workflow optimizations.
  • Achieved President's Club in 2024.
  • Achieved on-time resolution.
  • Adept at managing high-volume intake requests and prioritizing cases based on urgency, ensuring seamless client experiences and on-time resolution.
  • Achieved trackable successes in data privacy compliance.
  • Collaborative leader with experience improving cross-department communication, reducing processing delays by 80% through enhanced resource allocation.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Achieved a 47% boost in team performance.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Co-developed a series of intake performance KPIs that helped reduce case backlog by 62% within the first quarter of implementation.
  • Developed and rolled out intake process guidelines in 2018, resulting in improved clarity and consistency across 2 office locations.
  • Captured intake metrics using detailed monthly reports, influencing the improvement of case prioritization strategies by 49%.
  • Collaborated with other Senior Intake Specialists to refine intake methodologies, reducing case errors by 35%.
  • Trained over 9 team members on an enhanced case-intake system, resulting in a more consistent intake experience across the organization.
  • Enhanced the customer intake experience by utilizing feedback systems to adjust procedures, increasing process satisfaction ratings by 20%.
  • Developed a referral tracking system that reduced lost or misrouted cases by 30% over the past year.
  • Identified and fast-tracked high-priority cases based on risk metrics, reducing response times by an average of 47%, enhancing client satisfaction.
  • Designed risk management protocols for the intake department, significantly reducing high-risk case delays by 60%.

Affiliations

  • American Medical Informatics Association
  • Healthcare Leaders of New York (HLNY)
  • Association for Supply Chain Management (APICS)
  • American Health Quality Association (AHQA)
  • Healthcare Financial Management Association (HFMA)
  • American Case Management Association (ACMA)
  • International Association of Privacy Professionals (IAPP)
  • American Academy of Ambulatory Care Nursing (AAACN)
  • Toastmasters
  • Association for Patient Experience (AfPE)

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Health Insurance Portability and Accountability Act (HIPAA) Certification - Brightline
  • Google Certified Professional Cloud Architect
  • Advanced Certification in Client Onboarding - Northwind
  • Certified Customer Interaction Professional (CCIP) - Harbor & Co.
  • Customer Data Management Certification - Northwind
  • Apple Certified Associate (ACA)
  • Certified Information Privacy Professional/United States (CIPP/US) - program

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