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Skills

  • Kaizen methodology
  • Knowledge of quality systems
  • Downtime reduction initiatives
  • Quality control tests
  • Team leadership and supervision
  • Defect tracking and documentation
  • Operational improvement
  • ServiceNow expert
  • Operational budget forecasting
  • System equipment

Work Experiences

  • New quality assurance and customer service standards were implemented by me.
  • Collaborated with compliance to develop a risk mitigation plan that improved quality KPIs by 30% for Power BI.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Had an excellent attendance record and was always on time for work.
  • Organized and led quality review meetings to assess the effectiveness of performance in terms of risk mitigation, throughput improvement, and customer satisfaction.
  • Acted as liaison between production and quality control.
  • Looked for industry trends on social media and through online sources.
  • Administered weekly quality huddles to align teams on KPIs, contributing to an increase in overall production efficiency by 49%.
  • Achieved defect reduction over one year.
  • Achieved consecutive 10 years of compliance.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Accomplished professional recognized for collaborating with cross-functional teams on process improvements that resulted in a 81% decrease in waste materials production.
  • Professional with experience in developing a company's quality strategy, procedures, and processes.
  • Achieved financial improvements across Portland.
  • Accomplished professional recognized for collaboration.
  • 6+ years of experience in managing multidisciplinary quality teams with a focus on maintaining ISO compliance, reducing defects, and ensuring products meet exacting customer standards.
  • Individual team member hiring and development experience
  • Achieved a 18% decrease in waste materials production.

Accomplishments

  • Led Kaizen events focused on reducing non-value-added steps in the inspection process, increasing throughput by 18%.
  • Managed the calibration schedules for inspection tools, resulting in 17% compliance and reduced downtime for equipment recalibration.
  • Resolved product issue through consumer testing.
  • Collaborated with supervisors in production and shipping departments, reducing shipping delays associated with quality issues by 82%.
  • Partnered with Procurement and R&D to ensure all new products met rigorous QA specifications, reducing time-to-market by two years.
  • Established and maintained quality benchmarks for Power BI, reducing production lead time by 81% while improving customer satisfaction.
  • Standardized quality reporting templates used across 16 departments, streamlining communication of quality assessments and performance metrics.
  • Utilized Six Sigma tools to identify and eliminate root causes of defects, enhancing process capability and reducing scrap by 8.
  • Spearheaded quality audits at framework, identifying critical areas for improvement that enhanced compliance with regulatory standards.
  • Facilitated comprehensive team workshops on root-cause analysis and corrective actions, leading to a reduction in customer complaints by 44% at Seattle.

Affiliations

  • Association for Computing Machinery
  • Certification in Root Cause Analysis from initiative - 2017
  • ISO 9001 Quality Management Systems Professional Certification - 2019
  • American Society of Safety Professionals
  • Certified Reliability Engineer (CRE) through the American Society for Quality (ASQ) 2024
  • Freemason
  • Member of the Quality Leadership Council (QLC), specializing in First-Pass Quality Optimization
  • Society of Human Resource Management
  • Project Management Institute
  • Association of Information Technology Professionals

Certifications

  • Statistical Process Control (SPC) Specialist Certification
  • CompTIA A+ Technician
  • Certified Six Sigma Black Belt (CSSBB) - 2022
  • ISO/TS 16949:2016 Internal Auditor Training – 2022, Northwind
  • APICS Certified in Production and Inventory Management (CPIM)
  • Apple Certified Associate (ACA)
  • Metrology and Verification Process Certification – ServiceNow
  • Certified Quality Inspector (CQI) – metric
  • Certified Public Accountant
  • Root Cause Analysis (RCA) Certified – process

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