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Skills

  • Business Development
  • Relationship development
  • Product development
  • Problem resolution
  • Coaching and mentoring
  • Time management skills
  • Succession planning
  • Client account management
  • Customer satisfaction
  • Internal auditing

Work Experiences

  • Oversaw a complex annual meeting with 16 presenters, 15 international attendees, and a $16 budget that included livestream production, remote location arrangements, and senior executive accommodations.
  • Trained, coached, and mentored staff to ensure that the new process program was implemented smoothly.
  • Employees were delegated process daily tasks, which streamlined daily progress and efficiency.
  • Completed special objectives and projects in response to board member requests.
  • Worked with assistant managers to open and close the metric office, as well as handle large transactions and inventory management.
  • Increased profits by 12% in one year through a restructure of the business line.
  • Organized successful conferences, which included all speaker and attendee travel, as well as facilities and support services.
  • Scheduled employees for the past year shifts, taking customer traffic and employee strengths into consideration.
  • Coordinated catering for the annual staff development forum, distributed company-wide announcements, and booked conference rooms.
  • Used strategic planning and data analysis to cultivate and strengthen long-term client relationships.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Well-versed in stakeholder engagement and a stickler for deadlines.
  • Develop strategic business partnerships and relationships.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Optimize long-term success by effectively balancing targets with resources.
  • Strengths in cross-functional collaboration and client relations backed up by Education and Training training.
  • Professional with exceptional sales, workflow optimization, and budget management abilities.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Forward-thinking leader with experience in setting goals, quality standards, and process initiatives, as well as ensuring that objectives are met quickly and efficiently.

Accomplishments

  • Resolved
  • Streamlined
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Aligned company-wide objectives with the organization’s five-year strategic plan, resulting in a 18% increase in employee productivity.
  • Designed and launched a customer satisfaction improvement program, boosting overall client approval ratings by 28%.
  • Proposed
  • Developed the company’s first comprehensive diversity and inclusion policy, resulting in a 44% increase in workforce diversity.
  • Developed a succession planning framework that ensured a seamless leadership transition, maintaining a 44% employee retention rate.
  • Directed annual strategy review processes that helped improve organizational goal alignment by 66%.
  • Consulted

Affiliations

  • Association for Corporate Growth (ACG)
  • National Association of Professional Women (NAPW)
  • Healthcare Financial Management Association (HFMA)
  • Global Business Travel Association (GBTA)
  • Business Professionals of America (BPA)
  • Risk Management Society (RIMS)
  • International Association of Administrative Professionals
  • Institute for Supply Management (ISM)
  • Certified Professional in Supply Management (CPSM)
  • International Society of Business Leaders (ISBL)

Certifications

  • Project Management Professional (PMP) - Meridian
  • Advanced Certification in Executive Coaching - Brightline
  • Executive Program in Negotiation and Influence - Harbor & Co.
  • Data-Driven Marketing Certification – Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Human Resources Certification Institute (HRCI) Professional in Human Resources (PHR)
  • Certified Nonprofit Executive Director (CNED) - Ironclad Systems
  • Certified Executive Leadership Coach (CELC) - Ironclad Systems
  • Certificate in Talent Management (CTM) - Summit Group

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