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Skills

  • Business operations
  • Centralized EDMS system management
  • Operational improvement
  • First Aid/CPR
  • Organization
  • Sample collection
  • Animal physiology knowledge
  • Supervision
  • Insurance billing
  • Disease understanding

Work Experiences

  • Conducted annual audits and quality inspections of plant facilities on a random basis.
  • Achieved successful implementation ahead of schedule by 10 months.
  • Reviewed quality trends in order to prevent or reduce defects, identified problem causes, and took corrective action.
  • Achieved recognition in 2022.
  • Achieved a 33% reduction in customer-reported documentation issues post-launch.
  • Architected a scalable QA environment for category.
  • Worked with QC managers and inspectors to coach, mentor, and motivate them to improve the quality control process.
  • Made facility and employee quality issues recommendations to division managers.
  • Completed and submitted paperwork for approved operations as well as critical violation reports.
  • Tested each product's functionality, performance, and compliance against design specifications to maintain high development standards and high customer satisfaction.

Summaries

  • Motivating leader who has built and managed method teams in the past.
  • Knowledge of sanitation and manufacturing standards is required to keep consumables safe for the general public.
  • Results-oriented Miscellaneous professional with process improvement, team leadership, and performance reporting strengths.
  • Strong technical skills and experience in cross-functional collaboration.
  • Initiative and metric have a proven track record.
  • Ability to recognize standard issues and integrate initiative solutions to achieve process.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Collaborate across departments to help with the development of high-quality software packages.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Proficient in promoting procedure by leveraging cross-functional collaboration and performance reporting knowledge.

Accomplishments

  • Presented comprehensive test reports to executive management, highlighting key insights on system performance improvements and recommendations based on data from 18 testing cycles.
  • Designed and maintained comprehensive technical documentation related to QA processes for process, resulting in improved knowledge transfer and support for future releases.
  • Streamlined defect tracking processes using ServiceNow, reducing the average bug triage time by 59%.
  • Introduced risk-based testing approaches, resulting in the identification and prioritization of 16 critical defects prior to release.
  • Created a scalable test strategy for multi-role EDMS access management, ensuring seamless and secure data governance across 18 departments.
  • Authored and maintained comprehensive test plans for framework, ensuring compliance with method and regulatory requirements within two years.
  • Introduced KPIs and performance metrics to improve system monitoring, leading to a 63% increase in user adoption during the process.
  • Led a retrospective on a delayed release, identifying failure points and strategies which led to improved QA processes and a 83% reduction in future project delays.
  • Facilitated recursive feedback loops between developers and QA testers, reducing average bug resolution time by 60%.
  • Led the automation transition and trained 17 team members in using program, increasing the team's proficiency and onboarding speed.

Affiliations

  • Member, National Defense Industrial Association (NDIA) Cybersecurity Division
  • Member, Project Management Institute (PMI), Certified Project Management Professional (PMP), 2018
  • Certified Member, American Society for Quality (ASQ)
  • Volunteer Test Methodology Developer for Open-Source Projects, Global Software Quality Association, 2015
  • Volunteer Mentor, Quality Assurance Professionals Network
  • Member, Cybersecurity and Testing Professionals Group, 2024
  • Member, Association for Information and Image Management (AIIM)
  • Affiliate, Automation Guild Testing Conference Denver, 2017
  • Contributor, EDMS Testing Methodology Development Task Force, Brightline
  • Panelist, Annual EDMS & Document Security Conference Atlanta, 2018

Certifications

  • Certified Tester Foundation Level (CTFL) by ISTQB
  • CompTIA Network+
  • Certified Quality Engineer (CQE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Information Systems Auditor (CISA)
  • EDMS Implementation Certification
  • Kaizen Certification
  • CompTIA Security+
  • Professional Scrum Master I (PSM I)

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