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Skills

  • Enterprise applications
  • Written and oral communication
  • Online conferencing
  • Project management
  • Skills review
  • Excellent diagnostic skills
  • Salesforce proficiency
  • Planning and implementation
  • Oral and written communication
  • Risk management

Work Experiences

  • Collected, organized, and disseminated technical information.
  • Looked into complicated technical issues and came up with solutions.
  • Architectural enhancements, design solutions, and integration solutions were all suggestions I made.
  • Implemented company policies, technical procedures, and standards for data, report, and access integrity and security.
  • Provided technical support and troubleshooted issues for clients and colleagues in order to facilitate strategy development and implementation.
  • Filing, sorting, stocking, and maintenance are examples of administrative tasks.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Greatly improved my interpersonal and problem-solving abilities as a customer service representative.
  • Sped up the rollout of a core technical assistance program.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Summaries

  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Within Computers Hardware, senior Technical Assistant and outstanding performer in performance reporting and cross-functional collaboration.
  • Talented at coordinating office activities and tracking metrics, modeling data, and maintaining files using Adobe Creative Suite and Jira.
  • Principal Consultant with extensive experience in planning and implementing solutions for customers that meet and exceed their expectations.
  • Professional with 14 years of experience looking for a new role with room for growth and advancement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Method Research Associate with extensive knowledge of Computers Hardware as well as strong analytical and critical thinking abilities.
  • Method Research Associate who is well-versed in stakeholder engagement and has worked in Computers Hardware.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.

Accomplishments

  • Project Management: Coordinated with third-party development team on engineering and professional service activities and tasks.
  • Improved cross-departmental workflows by implementing enhanced communication platforms, increasing inter-team efficiency by 15%.
  • Implemented enhanced backup strategies, reducing data restore time by 13 minutes/hours and mitigating risk of data loss.
  • Led a critical software upgrade project, improving processing times across 3 platforms by 40%.
  • Developed and maintained cybersecurity protocols, preventing unauthorized access to vital systems and reducing potential breaches by 35%.
  • Procedure Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.
  • Managed and configured desktop and mobile hardware setups for 16 employees, significantly reducing setup time by 84%.
  • Optimized company’s website speed by 78%, resulting in system after restructuring site architecture.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.
  • Engineered a high-capacity wireless network across 14 sites, achieving 48% coverage improvement.

Affiliations

  • International Federation for Information Processing (IFIP)
  • Association of Information Technology Professionals
  • Computer and Communications Industry Association (CCIA)
  • Association of Information Security Professionals (AISP)
  • TechNet Online Forum Member
  • Association of Computer Machinery Special Interest Group on Management of Data (SIGMOD)
  • Association for Computing Machinery
  • Association for Women in Computing (AWC)
  • Global Association for Technology Professionals (GATP)
  • National Association of Social Workers

Certifications

  • CCDP Design
  • Advanced VPN Technologies Accreditation for Network Security
  • Certified Software Quality Engineer (CSQE)
  • CompTIA Project+
  • Certified Data Professional (CDP) standard
  • First Aid/CPR Certified
  • Certified Public Accountant
  • ServSafe
  • Project Management Professional certification
  • Certified Incident Handler (GCIH) 2023

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