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Skills

  • International sales support
  • Key holder experience
  • Credit card processing
  • CRM
  • Complaint handling and resolution efficiency
  • Warehousing functions
  • Recordkeeping strengths
  • Training development aptitude
  • Strategic sales knowledge
  • Sales expertise

Work Experiences

  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Processed 6 invoices and mailed documentation to clients each 18 months.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Collaborated with management to come up with proactive customer service solutions and put them into action.
  • Facilitated method orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Ensure that customers and internal departments are properly communicated with.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Answered an average of 3 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.

Summaries

  • Bring extensive high-call volume experience working with initiative consumers spanning 4 years.
  • Great phone skills and program talents have a proven track record of increasing productivity and customer satisfaction.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Dedicated to exceeding expectations and leading the team to success.
  • Competent Customer Relations Officer with a desire to exceed sales targets and establish long-term customer relationships.
  • Knowledgable in a variety of design and testing methodologies.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Among his accomplishments is the creation of a initiative app for use in the standard industry.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Fluent in Spanish. Personable and professional communicator.

Accomplishments

  • Integrated
  • Improved
  • Trained
  • Initiated
  • Collaborated with team of 5 in the development of metric.
  • Reduced
  • Designed and delivered bilingual customer service, improving accessibility and increasing customer base by 43% in Boston market.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Developed
  • Resolved product issue through consumer testing.

Affiliations

  • Salesforce Trailblazers Community Network
  • American Marketing Association (AMA) – Customer Relations Focus
  • Strategic and Competitive Intelligence Professionals (SCIP) – Customer Insights Branch
  • American Marketing Association
  • Global Association of Customer Experience (GACX)
  • Toastmasters
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Certified Professional in Customer Experience (CPXP) Program
  • Lions Club

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Help Desk Manager (CHDM)
  • Certified Professional in Customer Retention (CPCR)
  • ServSafe
  • Google Workspace Administrator Professional Certificate
  • Certified Multi-Channel Support Specialist (CMCSS)
  • Certified Customer Success Manager (CCSM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Relationship Manager (CCRM)
  • Certified Protection Officer (CPO)

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