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Skills

  • Data-driven testing
  • Compliance Monitoring
  • Risk management
  • Quality Assurance (QA) Metrics
  • Organization
  • Defect Leakage Reduction
  • Bug Tracking Tools (e.g., JIRA)
  • Acceptance Testing Frameworks (e.g., Cucumber)
  • Process optimization
  • Communications

Work Experiences

  • Achieved a 51% reduction in escaped defects.
  • Accommodated evolving customer demands.
  • Implemented scheduled maintenance, retooled production status sheets, and drove 13 tasks to achieve scheduling effectiveness.
  • With ongoing training and close employee mentoring for new and less experienced team members, I was able to close knowledge gaps.
  • Looked into and fixed mechanical issues with machines like process and framework.
  • Collaborated early in the planning phase.
  • Championed the adoption of system.
  • Used metric and category approaches to evaluate employee work and improve performance.
  • Boosted customer satisfaction by 30%.
  • Approved test plans ensuring no critical findings.

Summaries

  • Coordinate resources and personnel to meet any demand.
  • Provide in-depth training and mentoring to each employee in order to help them improve their abilities and improve the quality of their work.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Aligned team practices with agile principles.
  • Adopted improvements in testing workflows.
  • Achieved greater accuracy in QA processes.
  • Clear understanding of quality assurance and stakeholder engagement as well as strategic planning training.
  • Committed to enhancing testing methodologies.
  • Achieved faster bug resolution.
  • Within Miscellaneous, senior Testing Supervisor and outstanding performer in cross-functional collaboration and stakeholder engagement.

Accomplishments

  • Negotiated with 3 external vendors to upgrade testing tools, saving $10 in annual software costs while improving testing efficiency by 72%.
  • Led team efforts to automate 18 manual functional tests, saving over 7 hours per release cycle.
  • Processed over 6 API endpoint tests daily, identifying 52% of issues before they impacted system performance.
  • Supervised 13-member QA team responsible for end-to-end testing of Power BI, resulting in 84% reduction in customer-reported defects.
  • Facilitated communication between testing and development teams, reducing issue escalation rates by 64%.
  • Proactively addressed risks through risk-based testing strategies, reducing high-severity defects in production by 41%.
  • Improved testing documentation procedures, which enhanced traceability and compliance with Six Sigma, boosting audit success by 64%.
  • Documented and resolved framework which led to metric.
  • Reduced testing cycle time by 57% through optimization of test scripts for Jira environment.
  • Collaborated with team of 10 in the development of initiative.

Affiliations

  • American Society of Safety Professionals
  • Performance Testing Council
  • International Software Testing Qualifications Board (ISTQB)
  • Test Automation University Participant
  • Membership in the Software Process Improvement Network (SPIN)
  • Jaycees
  • Agile Alliance Membership
  • Automation Guild
  • National Association of Social Workers
  • International Association of Software Architects (IASA)

Certifications

  • PMP® Certification from framework
  • Certified Ethical Hacker (CEH)
  • Certified Performance Test Engineer (CPTE)
  • Agile Accredited Practitioner (AAP) from Harbor & Co.
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Manager of Software Quality (CMSQ)
  • ISTQB Certified Tester, Advanced Level
  • Google Certified Professional Cloud Architect

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