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Skills

  • Regulatory compliance
  • MS Office
  • Energy-efficient facilities management
  • Standard equipment
  • Data-driven decision making
  • Business Administration
  • Emergency response planning
  • Sales and marketing
  • Customer service
  • Financial forecasting and trend analysis

Work Experiences

  • Conducted supplier risk management assessments in order to evaluate the metric program for senior management's planning purposes.
  • Created process and procedure reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across system calendars and programs.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Mall Manager who is proactive and meticulous, with over 5 years of experience in the program industry.
  • Accomplished leader in building expansion projects.
  • Develop strategic business partnerships and relationships.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Mall Manager.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Expertise in technology and product development.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Managed mall app development team, adding features for targeted ads based on shopper behavior, resulting in 71% increase in vendor ad revenue.
  • Developed security protocols and evacuation plans tested against real-life scenarios, resolving crisis situations 39% faster than the prior system.
  • Customized marketing packages for incoming retailers that increased their first-month sales by 42%, helping boost their long-term lease commitments.
  • Developed and executed a facility management plan that minimized downtime by 54%, thereby reducing operational costs by $207,000 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a preventive maintenance plan for HVAC systems, reducing emergency maintenance calls by 23% over several months.
  • Coordinated tenant buildouts for 16 new stores in 2019, ensuring on-time project completion while adhering to mall design standards.
  • Established and maintained strong tenant-landlord relationships leading to a 57% renewal rate for long-term leases.
  • Redesigned tenant layout to optimize high-traffic zones, increasing sales per square footage by 31%.
  • Created a tenant engagement program that increased tenant satisfaction scores by 44% in annual surveys.

Affiliations

  • Real Estate Management Academy (REMA) Participant
  • Specialized Parking Operation Management Certification 2018
  • Society of Human Resource Management
  • International Facility Management Association (IFMA) Attendee
  • Association for Supply Chain Management (APICS)
  • National Association of Mall Asset Managers Affiliation
  • American Medical Informatics Association
  • Local Chamber of Commerce Affiliate
  • Certified Retail Space Designer and Developer (CRSDD) by Meridian
  • Commercial Real Estate Development Association Member (NAIOP)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Advanced Budgeting and Financial Management Certification - initiative
  • Certified Shopping Center Manager (CSM), International Council of Shopping Centers (ICSC)
  • Security Protocol and Emergency Management Certification - system
  • First Aid/CPR Certified
  • Certified Retail Property Executive (CRX) - International Council of Shopping Centers (ICSC)
  • Salesforce
  • Certified Marketing Director (CMD) - International Council of Shopping Centers (ICSC)
  • Conflict Resolution Training Certification - initiative

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