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Skills

  • Supervision
  • Multi-location management
  • Consumer behavior analysis
  • Negotiation
  • Anchor tenant acquisition
  • Data-driven decision making
  • Regulatory compliance
  • Creative merchandising
  • Business Development
  • Event planning and coordination

Work Experiences

  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that standard operations ran smoothly.
  • Achieved ITIL.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 8%.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Identified process areas in need of improvement and implemented category program, resulting in a 15% increase in productivity.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Mall Manager is a skilled Mall Manager who provides encouragement and feedback to help employees succeed.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Mall Manager who is proactive and meticulous, with over 5 years of experience in the program industry.
  • Professional who is both energetic and poised.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Dedicated to providing high-quality services and products.
  • Workflow optimization, budget management, and quality assurance are all well-trained.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Reduced wait times for parking during peak hours by 50% due to the successful implementation of a parking management system.
  • Led a team of 9 staff to optimize lease negotiations across 38% of available mall space, resulting in $23,000 in additional annual revenue.
  • Spearheaded a $242,000 renovation project to modernize common areas, resulting in a 57% increase in shopper dwell time.
  • Redesigned tenant layout to optimize high-traffic zones, increasing sales per square footage by 31%.
  • Created a tenant engagement program that increased tenant satisfaction scores by 44% in annual surveys.
  • Reduced mall vacancy rates by 32% through targeted outreach and lease agreements with a diversified portfolio of tenants in 2019.
  • Coordinated tenant buildouts for 16 new stores in 2019, ensuring on-time project completion while adhering to mall design standards.
  • Developed leasing and marketing strategy to revitalize underperforming sections of the mall, reporting a 80% increase in occupancy.
  • Implemented a preventive maintenance plan for HVAC systems, reducing emergency maintenance calls by 23% over several months.
  • Led an internal audit of mall safety procedures, reducing potential liabilities and improving compliance with local regulatory standards.

Affiliations

  • Regional Security and Safety Professionals Member since 2018
  • Jaycees
  • Energy Efficiency and Sustainable Strategy Planning Certification from Lakeside Partners
  • Certified Shopping Center Manager Credential (CSM) obtained through ICSC
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Facilities Management Forum Speaker 2024
  • Certified Manager of Commercial Properties (CMCP) Certification 2020-Achieved
  • Retail Leadership and Strategy Conference 2023
  • Freemason

Certifications

  • CompTIA Security+
  • Certified Retail Operations Professional (CROP) - Retail Council of metric
  • Certified Business Analysis Professional (CBAP)
  • Executive Development Program for Retail Property Managers - metric
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Shopping Center Marketing Specialist (CSCMS) - International Council of Shopping Centers (ICSC)
  • Advanced Budgeting and Financial Management Certification - initiative
  • Commercial Property Management Certification - system
  • Food Safety and Sanitation Manager Certification - Texas

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