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Skills

  • First Aid/CPR
  • Customer service
  • Cross-functional team leadership
  • Network development
  • Operational improvement
  • Market research
  • Customer retention strategies
  • Sales forecasting
  • Retention strategies
  • Business Development

Work Experiences

  • Created and used metric reports to assist leadership in making key decisions and exceeding operational goals.
  • Achieved standard in customer retention.
  • Achieved a contract worth $18.
  • Achieved standard certification.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Increased the team's revenue by over $5 in sales.
  • Achieved a 50% improvement in product uptake.
  • Achieved a 77% increase in repeat business.
  • Boosted average deal size by $8.
  • Assigned leadership for key accounts, leading to a 66% growth in territory revenue and enhanced customer satisfaction metrics.

Summaries

  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of procedure product specifications.
  • Upselling products to increase overall sales is a skill, and ServiceNow is a skill.
  • Professional with risk assessment and client relations expertise who is organized and resourceful.
  • Dedicated to providing excellent customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.

Accomplishments

  • Successfully up-sold additional services to 63% of existing clients, contributing to a total $11 in cross-sell revenue.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Closed 6 new deals worth a combined total of $2, significantly contributing to year-over-year sales growth.
  • Boosted product demonstration-to-sale conversion rate by 50% after customizing presentations based on careful client need assessment.
  • Exceeded quarterly sales goals by 85% after enhancing customer engagement through personalized outreach and targeted promotions.
  • Led market expansion efforts that resulted in a 45% increase in regional sales and onboarding of 7 new enterprise accounts.
  • Recognized for maintaining an exceptional customer satisfaction score of 40% through dedicated post-sale client engagement.
  • Enhanced sales pitch and demo process to improve close rate by 31%, exceeding quarterly revenue targets by $10.
  • Enhanced team sales strategies through workshops, elevating overall conversion rates by 28% in three years.
  • Applied expert territory management strategies that led to a 74% improvement in coverage efficiency and growth in underperforming areas.

Affiliations

  • Sales Management Association (SMA)
  • Lions Club
  • National Small Business Association (NSBA)
  • Business Marketing Association (BMA)
  • National Association for Business Economics (NABE)
  • National Association of Sales Professionals (NASP)
  • American Association of Inside Sales Professionals (AA-ISP)
  • International Council of Nurses
  • Society of Human Resource Management
  • National Association of Social Workers

Certifications

  • Certified Customer Success Manager (CCSM) by SuccessHACKER
  • Google Professional Sales Engineer Certification
  • Professional Selling Skills (PSS) Certification by AchieveGlobal
  • First Aid/CPR Certified
  • Google Analytics for Beginners (Customer Insights) Certification
  • CompTIA Security+
  • Certified Sales Leadership Professional (CSLP) from Sales and Marketing Executives International (SMEI)
  • Transactional Selling Certificate by Sandler Training
  • CompTIA Network+
  • Certified Business Development Expert by NAPSRx

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