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Skills

  • Metric equipment
  • Customer service
  • Scheduling
  • Relationship development
  • Conflict resolution strategies
  • Database administration
  • Continuous improvement methodologies
  • Organization
  • Supervision
  • Team leadership and supervision

Work Experiences

  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Achieved savings of $4 in oversights.
  • Achieved Employee of the Year for excellence in team leadership.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Achieved a 80% retention increase.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Achieved a 64% improvement in feedback scores.
  • Achieved a 28% increase in job satisfaction.

Summaries

  • Achieved 73% improvements by 2018.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Achieved a 19%-day reduction in training time.
  • Provider Services Supervisor with 8 years of successful risk assessment and process improvement experience.
  • Team player who is methodical and detail-oriented and has expertise in vendor management.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Provider Services Supervisor.
  • Japanese and German are both conversational.
  • Adaptable person with risk assessment and data analysis abilities.
  • Accomplished leader with expertise in provider relations.

Accomplishments

  • Orchestrated provider education sessions on best practices for claims submissions, reducing first-time rejection rates by 70%.
  • Revised service workflows, resulting in a 73% faster resolution of provider inquiries.
  • Optimized the provider outreach program, resulting in increased engagement from 4 to 59% within several months.
  • Enhanced team performance through implementing a peer mentoring program, resulting in 67% improvement in provider feedback ratings.
  • Monitored adherence to service level agreements (SLAs), increasing on-time response rates to 74%.
  • Drove process improvements resulting in a 22% increase in claim accuracy following internal review and training sessions.
  • Facilitated monthly audits of provider records, ensuring 26% accuracy across multiple regions and departments.
  • Assessed team performance metrics and implemented incentive programs that raised productivity by 46%.
  • Provided critical support in overhauling the support ticketing system, decreasing inquiry resolution time by 77%.
  • Conducted root-cause analysis on recurring provider complaints, leading to $5 in savings by restructuring internal workflows.

Affiliations

  • American College of Healthcare Executives (ACHE)
  • Credential with the National Association of Medical Staff Services (NAMSS)
  • Freemason
  • National Association of Social Workers
  • Rotary International
  • Association for Computing Machinery
  • Managed Care Executive Group (MCEG)
  • National Committee for Quality Assurance (NCQA) Membership
  • Council for Affordable Quality Healthcare (CAQH) Collaboration
  • Lions Club

Certifications

  • Certified Professional in Provider Relations and Engagement (CPPRE) - 2019
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Revenue Cycle Specialist (CRCS) - Ironclad Systems, 2015
  • Certified in Healthcare Compliance (CHC) 2024
  • Certified Healthcare Information Systems Professional (CHISP) - 2015
  • Certified Healthcare Access Manager (CHAM) 2018
  • Certified Health Information Administrator (CHIA) - Meridian, 2015
  • Salesforce
  • ServSafe

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