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Skills

  • Budget tracking and analysis
  • Payroll and budgeting
  • Business operations
  • Change management for office restructuring
  • Health and safety compliance
  • Event planning and execution
  • Document management system implementation
  • Bookkeeping
  • Building strong supplier relationships
  • Relationship development

Work Experiences

  • Assisted HR in implementing performance tracking tools.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved 42% reduction in system malfunctions.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Assumed interim management of HR operations.
  • Balanced the needs of Senior Office Managers and external stakeholders.
  • Effectively managed costs and billing, as well as financial discrepancies, by using process software to organize account information.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.

Summaries

  • These abilities, as well as a strong work ethic, are available.
  • Achieved 21% faster retrieval time.
  • Achieved a 85% decrease in security breaches.
  • Clear understanding of data analysis and risk assessment as well as process improvement training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With 4 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Highly skilled in process improvement terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Senior Office Manager with 18 years of successful stakeholder engagement and quality assurance experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.

Accomplishments

  • Supervised onboarding and training of 3 new administrative assistants resulting in faster acclimation to company processes.
  • Managed corporate travel arrangements for senior leadership, ensuring no scheduling conflicts and a 16% reduction in travel expenses.
  • Documented and resolved process which led to procedure.
  • Coordinated office relocations for 18 departments, completing project on schedule and under budget by $8.
  • Introduced a digital project management tool that improved task tracking and team productivity by 42%, reducing project delays.
  • Successfully managed office renovations, ensuring project completion within budget and reducing downtime by 43%.
  • Collaborated with the legal department to ensure compliance with document retention laws, achieving a 51% reduction in document filing errors.
  • Reduced employee downtime by 73% after partnering with IT to upgrade outdated systems and streamline office workflows.
  • Collaborated with HR to develop and manage employee satisfaction programs, decreasing staff turnover by 25%.
  • Monitored vendor contracts for office supplies and services, successfully negotiating enhanced service levels with 20% lower costs.

Affiliations

  • Project Management Institute
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Society for Industrial and Organizational Psychology (SIOP)
  • American Marketing Association
  • Building Owners and Managers Association (BOMA)
  • Business and Professional Women (BPW)
  • International Facility Management Association (IFMA)
  • Institute of Certified Professional Managers (ICPM)
  • Global Workspace Association (GWA)

Certifications

  • Certified Administrative Professional (CAP)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Certified in Strategy and Competitive Analysis (CSCA)
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Office Ergonomics Evaluator (COEE)
  • Certified Professional Compliance Officer (CPCO)

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