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Skills

  • Initiative in process improvement
  • Team management
  • Relationship development
  • Customer assistance
  • Cross-departmental collaboration
  • Digital ticketing systems
  • Employee performance evaluation
  • Customer service
  • Staff training and development
  • Security monitoring

Work Experiences

  • Tracked supplies and placed two years orders by conducting inventory, stocking, and merchandising.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted turnaround times by 15 minutes per attraction.
  • Accommodated over 16 attendees.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Boosted ticket sales for specific attractions by 74%.
  • Acted as go-to person for emergency situations, reacting promptly and safely to ensure guest satisfaction and safety compliance.
  • Adhered to safety protocols.
  • Achieved results in several months.

Summaries

  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Achieved a 81% boost in ticket sales.
  • Achieved this through proactive monitoring and streamlined processes.
  • Dedicated to learning, growing, and succeeding in Entertainment and Performing Arts.
  • Collaborative expert in cross-department management, facilitated communications that successfully reduced downtime by 63% after procedural changes.
  • Adept at handling difficult situations professionally.
  • Recognized on a regular basis for outstanding performance and contributions to the Entertainment and Performing Arts industry's success.
  • Outgoing Operation Cast Member aims to exceed guests' expectations by providing world-class service and promoting exciting amusement events and attractions.
  • Tasks are completed with minimal guidance.
  • Committed Operation Cast Member who thrives in fast-paced environments. Known for improving attraction turnaround times by 16 minutes through diligent analysis and process refinements.

Accomplishments

  • Collaborated with team of 10 in the development of process.
  • Partnered with marketing teams to promote upcoming attractions and events, resulting in a guest attendance boost of 35% over 6 months.
  • Documented and resolved process which led to category.
  • Suggested operational adjustments for daily opening and closing procedures, leading to more efficient transitions between shifts and decreasing total downtime by 9 minutes.
  • Lowered the occurrence of equipment malfunction by 75% through regular maintenance checks and team awareness initiatives.
  • Led daily morning briefings to align the team on safety checks, operational tasks, and guest service expectations, resulting in an enhanced staff punctuality rate of 31% on daily bases.
  • Created and implemented a guest service feedback mechanism, leading to process improvements that increased positive reviews by 43%.
  • Oversaw the operational scheduling system for a team of 7 employees, optimizing resource allocation and reducing shift overlap conflicts by 38%.
  • Maintained operational efficiency by monitoring and performing ongoing inspections of all rides and attractions, reducing downtime by 53% and ensuring full safety compliance.
  • Boosted revenue by promoting seasonal offers and upselling ticket upgrades, leading to a $85,000 increase over the past year.

Affiliations

  • International Council of Nurses
  • Society of Women Engineers
  • Themed Entertainment Association (TEA)
  • Lions Club
  • National Federation of Independent Business (NFIB)
  • Program Management Institute (PMI)
  • Certified Safety Professional (CSP) Program
  • National Retail Federation (NRF)
  • Institute of Professional Event Managers (IPEM)
  • Association for Computing Machinery

Certifications

  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Disney Fundamentals - standard
  • Certified Business Analysis Professional (CBAP)
  • Team Management Specialist Certification (TMSC) - category
  • Project Management Professional (PMP)
  • Salesforce
  • First Aid, CPR, AED Certification – American Red Cross
  • Incident Command System Certification (ICS 100-400) - initiative

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