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Skills

  • Filing
  • Visual merchandising
  • MS Office proficient
  • Loss prevention
  • Operational improvement
  • Budgets
  • Proficient in MS Office
  • Superior communication skills
  • Cheerful and energetic
  • Cross-functional team collaboration

Work Experiences

  • Attended 3 team meetings to express my concerns and provide constructive feedback to others each month.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Won
  • Consistently outperformed my daily credit card application goals.
  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.
  • Promptly informed the leadership team of any violations of store policies.
  • Kept up with market and product trends to effectively answer customer questions.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Recommendation
  • Developed and maintained strong working relationships with my peers and upper management.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Determined sales and marketing professional with 5 years of experience in framework industry.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Shift Runner is skilled at bending and flexing in response to change.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a category position with a forward-thinking organization.
  • Initiative and standard are examples of abilities.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Adaptable, tenacious, and capable project manager with over 7 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Collaborate with commercial lenders to achieve sales targets.

Accomplishments

  • Utilized point-of-sale systems to track consumer buying trends, aiding in improved inventory restocking decisions and increasing revenue by 62%.
  • Leveraged conflict resolution techniques to reduce customer escalations by 74%, enhancing overall guest satisfaction.
  • Coordinated with supply chain teams to forecast product needs, reducing downtime caused by out-of-stock items by 15%.
  • Orchestrated a cross-functional team that successfully navigated labor shortages, maintaining consistent service levels during busy holiday seasons.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Reduced employee turnover by 85% through active mentorship and consistent performance assessments that fostered individual growth.
  • Resolved frequent workplace conflicts through mediation, which led to a 64% improvement in team morale and collaboration.
  • Drove upsell initiatives, increasing average transaction value by 44% over a several months period.
  • Directed multi-shift coordination efforts that improved staff output by 75%, thereby optimizing store operational efficiency.

Affiliations

  • Fast Casual Industry Council Member
  • Jaycees
  • National Association of Catering and Events (NACE)
  • International Association of Business Communicators (IABC)
  • American Institute for Food Safety Certification
  • Local Chamber of Commerce Leadership Committee
  • Women's Foodservice Forum (WFF)
  • Rotary International
  • Member of International Shift Supervisors Association
  • Association of Information Technology Professionals

Certifications

  • Certified Safety Manager (CSM) - Harbor & Co.
  • Inventory Management Certification Tableau
  • Certified Loss Prevention Specialist Northwind
  • Certified Cash Handling Professional – Meridian
  • Customer Service Certification (CSC) Meridian
  • Salesforce
  • Sales Manager Certificate
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)

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