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Skills

  • RFI Scanners
  • Insurance billing
  • Process improvement
  • Cost-saving measures
  • Planning and coordination
  • Customer Satisfaction Enhancement
  • Team management
  • Operational improvement
  • Microsoft Excel savvy
  • Artwork proofing and quality control

Work Experiences

  • Achieved a customer satisfaction score of 66%.
  • Used HubSpot to compile data gathered from various sources.
  • Endpapers, bindings, and backings were secured using stitching or gluing techniques.
  • Kept my category knowledge up to date by doing quality assurance and data analysis.
  • Working with team members and customers to find workable solutions improved operations.
  • Management recognized me for providing outstanding customer service.
  • Saved money by developing functional solutions to category problems.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved a 34% reduction in errors during plate setup.
  • Chosen inks and finishes.

Summaries

  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Print Shop Associate.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved savings of $15 across 7 orders.
  • Print Shop Associate is a hardworking and dependable Print Shop Associate who excels at strategic planning and vendor management.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Accomplished in using color calibration software to ensure print consistency across multiple machines, reducing client corrections by 73%.
  • Achieved 63% reduction in downtime.
  • Strategic thinker with expertise in workflow optimization.
  • Achieved consistent improvement in client satisfaction by implementing custom solutions for print job requests, contributing to a 64% increase in repeat business.

Accomplishments

  • Implemented streamlined workflow strategies that minimized errors, increasing the rate of on-time deliveries to Denver by 27%.
  • Successfully processed 14 online orders daily, improving accuracy and customer satisfaction, which led to a 45% repeat rate.
  • Achieved a customer satisfaction rating of 36% by delivering consistent, high-quality print production on time.
  • Offered creative suggestions for client projects, increasing sales of premium products by 36%, contributing to a record quarterly profit.
  • Trained 17 new team members on print systems operations, improving overall team efficiency and order throughput by 52%.
  • Standardized artwork proofing procedures, reducing the number of revisions per project by 56%, speeding up production cycles.
  • Assumed leadership of large-format job production, reducing average turnaround time by 34% and accelerating project deadlines.
  • Delivered outstanding support to both walk-in clients and business accounts, contributing to 62% of monthly sales through consultations.
  • Developed and implemented comprehensive preventive maintenance schedules, extending print equipment life span by 17 years.
  • Developed promotional flyers aligned with specific marketing campaigns, driving a 58% increase in inquiries from local businesses.

Affiliations

  • Recipient, Award in Excellence for Customer Satisfaction - 2017
  • Member, Specialty Graphic Imaging Association (SGIA), 2015-Present
  • Internship, Print Management Program at Lakeside Partners - 2022-2017
  • Membership, The Academy of Screen & Digital Printing Technologies - 2020
  • Volunteer, Print Recycling Initiative in Chicago - 2020
  • Certified Operator, Digital Production Print Certification - 2024
  • Participant, Print Industry Networking Group (PING) - 2018
  • Presenter, Print Production Workflow Optimization, process - 2018
  • Volunteer, Print Education at Local High School Initiative - 2017-2022
  • Graduate, Digital Print Certification Program, Vantage - 2023

Certifications

  • Certified Print Production Professional (CPPP), Vantage
  • Project Management Professional (PMP)
  • Certified Graphic Communications Specialist (CGCS) - Summit Group
  • Google Certified Professional Cloud Architect
  • Digital Print Expert Certification - initiative
  • Digital Print Professional Certificate - Denver
  • Canon Digital Press Certification - 2018
  • EFI Fiery Professional Certification - 2019
  • Certified Print Specialist - standard
  • Sustainable Green Printing Partnership Certification (SGP) - 2022

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