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Skills

  • Process improvement
  • Customer Satisfaction Enhancement
  • Customer relationship management (CRM) software
  • Custom signage production
  • Large-format print production
  • Cost-saving measures
  • Client Retention Strategies
  • Book repair experience
  • Business operations
  • Communications

Work Experiences

  • Communicated with customers to clarify artwork specifications, leading to a 17% reduction in rework orders.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Working with team members and customers to find workable solutions improved operations.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Asana was delivered to customer locations by me.
  • Was in charge of all tasks delegated to me, including quality assurance and client relations.
  • Achieved a customer satisfaction score of 64% for consistently delivering high-quality print work within tight deadlines.
  • Collaborated with operations to produce marketing materials.
  • Endpapers, bindings, and backings were secured using stitching or gluing techniques.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Avoided costly pauses.
  • PMP certified
  • Print Shop Associate is a hardworking and dependable Print Shop Associate who excels at strategic planning and vendor management.
  • Print Shop Associate and team leader with 5 years of experience in metric settings.
  • Achieved 63% reduction in downtime.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Microsoft Office and LARS are second nature to me.
  • Awarded in 2019.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Identified cost-saving opportunities that reduced material waste by 75%, contributing to more sustainable print practices.
  • Reduced downtime across all printing machinery by 61% through proactive maintenance and timely ordering of parts.
  • Used industry-standard calibration technologies to maintain color accuracy across 14 orders, minimizing reprints by 80%.
  • Implemented streamlined workflow strategies that minimized errors, increasing the rate of on-time deliveries to Denver by 27%.
  • Integrated eco-friendly print methods into operations, reducing the company’s carbon footprint by 41% over 2021.
  • Introduced automation to high-volume print processes, increasing total output capacity by 69% with no additional labor costs.
  • Improved the accuracy of equipment calibration and color matching, enhancing customer satisfaction by 81%.
  • Led the quality control process, ensuring defect-free output for 4 consecutive print runs, resulting in a 51% decrease in client complaints.
  • Drove a 48% increase in print order sales by upselling advanced finishing options to clients.
  • Delivered outstanding support to both walk-in clients and business accounts, contributing to 62% of monthly sales through consultations.

Affiliations

  • Affiliated, Institute for Supply Management in Printing (ISM Printing) - 2019-Present
  • Internship, Print Management Program at Lakeside Partners - 2022-2017
  • Graduate, Raleigh Community College Print Management Program - 2024
  • Completed, CRM Software Training for Print Operations, 2021
  • Student Member, Graphic Communications Institute at process - 2018
  • Certified, Master Printer Certification in Jira, 2024
  • Member, Specialty Graphic Imaging Association (SGIA), 2015-Present
  • Trainee, Inventory Management and Control Systems Workshop - 2021
  • Certification, Color Management Professional – 2019
  • Recipient, Award in Excellence for Customer Satisfaction - 2017

Certifications

  • Xerox Certified Professional in Print Workflow
  • Graphic Communication Certification - Printing Industries of America
  • Print Management Professional Certification - Vantage
  • Certified Web-to-Print Designer - ServiceNow
  • Certified Print Production Professional (CPPP), Vantage
  • Certified Public Accountant (CPA)
  • First Aid/CPR
  • G7 Expert Certification in Color Management - IDEAlliance
  • American Academy of Financial Management (AAFM)
  • CompTIA Security+

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