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Skills

  • Auditing and compliance
  • System equipment
  • Performance metrics analysis
  • Complaint resolution
  • Regulatory compliance
  • Customer service
  • Process and procedure development
  • Food Safety Regulations
  • Sales forecasting
  • Supervision

Work Experiences

  • Analyzed sales patterns and introduced targeted promotions that resulted in a 17% increase in revenue within 14 months.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Achieved a 19% reduction in average restocking times.
  • Achieved results over a 6-month period.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Achieved a 15% sales increase.
  • Educated customers about promotions to increase sales.
  • Avoided penalties.

Summaries

  • Aligned staff with organizational goals.
  • Agile and adaptable group leader with a stellar initiative history, a motivational approach, and an upbeat personality.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • 10 years of experience in product quality control.
  • Achieved 58% customer satisfaction increase.
  • Supervisor with 8 years of experience leading talented salespeople who is results-oriented.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Achieved $2 in annual savings for frozen food procurement.
  • Ability to prioritize tasks effectively.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.

Accomplishments

  • Collaborated with team of 8 in the development of metric.
  • Coached and developed high-potential employees, leading to 14 internal promotions within three years.
  • Developed a training module for safe food handling, reducing incidents of freezer burn and damaged stock by 36% points.
  • Achieved Top Performer for outstanding leadership and innovation in frozen food merchandising at Chicago.
  • Developed and executed seasonal merchandising strategies, increasing frozen food sales by 55% during peak seasons.
  • Facilitated employee recognition programs, boosting team morale and leading to a 22% reduction in turnover.
  • Collaborated with cross-functional teams to streamline ordering processes, reducing lead times by 7 days.
  • Monitored and adjusted refrigeration settings to maintain product freshness, minimizing frozen food spoilage by 24%.
  • Ensured consistent execution of food safety standards, resulting in 18% compliance during corporate and external audits.
  • Implemented temperature monitoring protocols that ensured consistent product quality across all frozen stock.

Affiliations

  • Food Safety Consortium
  • American Frozen Food Institute (AFFI)
  • Supply Chain and Logistics Certification 2021
  • Certified Retail Food Director (CRFD) 2016
  • Food Logistics Forum Membership
  • National Retail Federation (NRF)
  • Project Management Institute (PMI)
  • Retail Operations Executive Council
  • American Society for Quality (ASQ)
  • Retail Management Certification Program 2023

Certifications

  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Relationship Management (CRM) Certification – initiative
  • ServSafe
  • CompTIA A+ Technician
  • Loss Prevention Qualified (LPQ) Certification Summit Group
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Food Protection Manager (CFPM) - Colorado

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