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Skills

  • Project organization
  • Customer service
  • Multitasking in a fast-paced setting
  • Security monitoring
  • Customer service excellence
  • Event Setup and Teardown Logistics
  • Operational efficiency improvements
  • Materials distribution
  • Concession operations
  • Process improvement

Work Experiences

  • Was in charge of the refreshments counter, which included selling food to customers and ensuring that there was enough product and supply on hand to meet demand.
  • Collaborated with compliance to effectively manage crowd control, ensuring safe and smooth entry for 13 patrons per game.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Assisted in the creation of fan surveys.
  • Performed troubleshooting and routine maintenance to keep equipment in top working order.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Actively reduced incidents by 78%.
  • Assisted event security teams in resolving conflicts and handling emergency procedures, reducing response time by 4 minutes.
  • Assisted ground staff in preparing the field for play.
  • Collaborated with process customers to determine their needs and deliver category service.

Summaries

  • Adept at boosting season ticket renewals.
  • Adept at boosting season ticket renewals through targeted marketing campaigns, leading to a 33% increase in customer retention for the season.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 59% boost in overall satisfaction.
  • Achieved a 83% increase in customer retention.
  • Achieved 40% faster concession transactions.
  • Achieved results over 18 events.
  • Within Miscellaneous, senior Game Day Staff Member and outstanding performer in project management and vendor management.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Consistently improved event turnover time by 32% through the development of structured and efficient post-event cleaning schedules.

Accomplishments

  • Provided prompt and clear assistance to fans, leading to a 33% improvement in overall seat-finding efficiency and reducing complaints.
  • Ensured proper adherence to stadium evacuation procedures, helping minimize emergency response times by 15%.
  • Provided technical assistance to staff on mobile POS systems, improving transaction speed by 73% during high-traffic periods.
  • Worked cohesively within a team to expedite event setup times by 32%, meeting all deadlines for initiative.
  • Executed VIP guest services ensuring a premium experience, which contributed to a 39% increase in VIP ticket renewals.
  • Provided technical support for ticketing equipment, reducing interruptions by 34% during game day operations.
  • Conducted post-event surveys with attendees, compiling feedback that helped the venue improve facilities by 45%.
  • Trained 15 new Game Day Staff members on ticket scanning and customer service protocols, reducing onboarding time by 72% over a one year period.
  • Documented and resolved procedure which led to standard.
  • Engaged with fans to promote in-stadium experiences, directly impacting the sale of program by 80%.

Affiliations

  • Fan Experience Association
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Public Venue Security Professionals
  • Lions Club
  • Jaycees
  • Event Safety Alliance (ESA)
  • International Council of Nurses
  • Professional Event Coordination Association (PECA)
  • Freemason

Certifications

  • TIPS Alcohol Certification 2017
  • Guest Services Certification Summit Group
  • CompTIA Security+
  • Certified Public Accountant
  • CompTIA A+ Technician
  • ServSafe
  • Event Management and Coordination Certification program
  • Certified Crowd Manager (CCM) - Harbor & Co.
  • CompTIA Network+
  • Apple Certified Associate (ACA)

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