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Skills

  • Team building
  • Business operations
  • Performance tracking through KPIs
  • Relationship development
  • Public speaking and presentation skills
  • Admissions CRM software proficiency
  • Enrollment metrics tracking
  • MS Office
  • Cross-departmental collaboration
  • Budget management and optimization

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Coordinated an average of 11 campus tours each month, achieving consistent positive feedback from prospective students and encouraging over 12 follow-up appointments.
  • Coordinated campus visits for over 10 prospective students annually.
  • Analyzed trends in prospective student campus visits.
  • Assisted in developing student ambassador recruitment criteria.
  • Attended by more than 8 prospective students.
  • Collaborated with admissions and marketing teams to create engaging tour brochures that increased prospective student interest by 69%
  • Analyzed trends in prospective student campus visits, leveraging data to create more targeted outreach and communication strategies.
  • Coordinated bilingual tours, making the institution more accessible to families from diverse linguistic backgrounds, which improved engagement by 62%.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Analytical and detail-oriented.
  • Campus Visit Coordinator recognized for fostering partnerships with local schools, driving a 16% increase in participation from underserved communities.
  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.
  • Positive, upbeat, and straightforward communicator with strong interpersonal, multitasking, and problem-solving skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted visitor satisfaction.
  • Created tour brochures.
  • Creative problem solver with expertise in optimizing visitor registration processes, resulting in shorter wait times and improved visitor experiences.
  • Conducted campus tours.

Accomplishments

  • Managed logistics for guided group tours and special events, ensuring flawless execution for groups of 16 or more.
  • Researched and incorporated best practices from peer institutions, leading to a 46% improvement in event attendance and satisfaction.
  • Collaborated with team of 18 in the development of metric.
  • Developed a multi-channel communication strategy to connect with prospective students, improving pre-visit engagement by 40%.
  • Planned and launched monthly themed campus visits, highlighting specific departments and student experiences, contributing to a 75% rise in department-specific inquiries.
  • Tracked and reported key visitor attendance metrics using HubSpot, enabling the team to refine tour offerings based on data-driven insights.
  • Coordinated and scheduled campus tours for an average of 3 prospective students weekly, leading to a 81% increase in post-tour satisfaction.
  • Reduced tour guide onboarding time by 23% through redesigning training programs, ensuring efficient staffing during peak visiting seasons.
  • Leveraged QuickBooks to create an enhanced virtual campus tour experience, driving 82% more website visits.
  • Partnered cross-departmentally to host specialized, faculty-led campus tours, leading to a 65% boost in niche program applications.

Affiliations

  • Council for the Advancement and Support of Education (CASE)
  • International Visitor Leadership Program Alumni Network
  • Visitor Studies Association (VSA)
  • Association of Information Technology Professionals
  • Council on International Educational Exchange (CIEE)
  • EAB (Education Advisory Board) – Student Success Collaborative
  • Association for Computing Machinery
  • American Marketing Association (AMA) - Higher Education Division
  • Society for College and University Planning (SCUP)
  • American Council on Education (ACE), Engagement Division

Certifications

  • Travel and Event Coordinator Certification Ironclad Systems
  • Diversity and Inclusion in Campus Programs Certification Harbor & Co.
  • Google Project Management: Professional Certificate
  • Fundamentals of Virtual Event Planning and Management Lakeside Partners
  • Certified Campus Admissions Professional (CCAP) Certification
  • Event Planning and Communication Skills Certification
  • Visitor Engagement and Hospitality Advanced Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Facility Manager (CFM)
  • Advanced Certificate in Admissions Software Management (CRM)

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