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Skills

  • Sales presentations
  • Risk management processes and analysis
  • Business development and planning
  • Client Nurturing
  • Sales reporting
  • Social media networking
  • Project management
  • CRM
  • Public speaking
  • Merchandising operations

Work Experiences

  • Developed and implemented new online marketing strategies that resulted in a 3% increase in sales.
  • Made as many as 8 outbound calls to warm and cold leads every day.
  • Developed strong client relationships and delivered high-value services, resulting in a 2% increase in company market share.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Increased market penetration and sales figures by 15% by leveraging supplier relationships and personally overseeing negotiations.
  • Used sales presentations to communicate product quality and market comparisons.
  • Organized company files and created support system to decrease workload and increase productivity of account managers.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Dedicated to streamlining processes while maximizing employee potential.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Knowledgable in a variety of design and testing methodologies.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Skilled in vendor management and capable of streamlining daily activities to increase productivity and sales.
  • Discussing sales performance, maintaining accountability, optimized, and leading inventory management are all examples of successful employee engagement.
  • Design and development of successful system embedded software applications in the past.
  • Multitasking and adaptability are required to handle fast-paced sales, administrative, and marketing needs.
  • Desire to take on a new and challenging role as part of an expanding operation.

Accomplishments

  • Exceeded customer retention goals by improving relationship-building efforts, increasing repeat business by 42% across the selected region.
  • Effectively negotiated contracts with premium clients, increasing average deal size by 4 and boosting overall revenue by 16%.
  • Implemented automated CRM workflows for follow-up emails, increasing response rates from cold outreach by 66%.
  • Executed 2 cold calls daily, leading to 63% of discussions advancing to the final negotiation stage consistently over 18 months.
  • Maintained consistent communication with over 6 clients, increasing repeat purchases by 60% over 18 months.
  • Increased sales 11% over 6 months.
  • Established an expedited onboarding sequence for new hires, decreasing onboarding time by 8 days and increasing team agility by 18%.
  • Mentored a team of 11 junior sales representatives, leading to a 68% improvement in overall team performance.
  • Successfully managed a sales territory of Boston, converting 65% of leads into long-term clients through targeted outreach.
  • Executed multi-channel prospecting campaigns, adding 7 new leads to the pipeline and increasing qualified opportunities by 57%.

Affiliations

  • Society of Marketing Professional Services (SMPS) Contributor
  • Chamber of Commerce Sales Committee Member
  • Lions Club
  • Business Marketing Association (BMA) Member
  • Society of Human Resource Management
  • Professional Association for Customer Engagement (PACE)
  • Association of Information Technology Professionals
  • American Marketing Association
  • Project Management Institute (PMI) – Student Member
  • Business Development Association (BDA)

Certifications

  • Professional in Human Resources (PHR), given by the Human Resources Certification Institute (HRCI)
  • Salesforce Certified Administrator, issued by Salesforce
  • Certified Customer Success Manager (CCSM), through SuccessHACKER
  • Google Certified Professional Cloud Architect
  • SPIN Selling Certification, issued by Huthwaite International
  • Business Development Certification, granted by HubSpot Academy
  • Salesforce
  • Certified Key Account Manager (CKAM), accredited by the Strategic Account Management Association (SAMA)
  • Google Analytics Academy Certification, issued by Google
  • CompTIA Security+

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