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Skills

  • Safety and compliance
  • Efficient route mapping
  • Fuel-efficient driving techniques
  • Inventory tracking and logging
  • Customer service
  • Team management
  • Continuous Improvement Mindset
  • Safe driver training
  • Customer satisfaction surveying
  • Communication with vendors and clients

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved the highest customer satisfaction ratings for 2016.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed delivery patterns.
  • Transported ServiceNow to 6 months customer locations.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved punctuality targets in 2020.
  • Planned delivery routes and the most efficient distribution methods.
  • Completed an average of 18 deliveries per day.
  • Achieved 45% increase in positive customer reviews by consistently following up after deliveries in person and via email.

Summaries

  • At all times, motivated to provide prompt, friendly, and professional service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Delivery Personnel and outstanding performer in process improvement and risk assessment.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with client service teams.
  • Built long-term relationships.
  • Awarded President's Club in 2016.
  • Safety-conscious and proactive when it comes to vehicle inspections and maintenance.
  • Delivery Personnel with 2 years of successful budget management and project management experience.
  • Achieved fleet downtime reduction of 50%.

Accomplishments

  • Improved customer satisfaction ratings by 85% through timely and accurate deliveries.
  • Facilitated cross-department communication with the warehouse, reducing picking errors by 58%.
  • Completed Scrum Master to enhance knowledge of cargo safety and delivery regulations.
  • Developed and implemented a continuous improvement plan that reduced delivery time by 34%.
  • Organized and scheduled 9 deliveries per shift, ensuring all customer orders met tight time constraints.
  • Reduced customer delivery complaints by 40% with improved communication and tracking updates.
  • Managed delivery schedules for up to 13 drivers daily, ensuring no delays and maximum route efficiency.
  • Assisted in streamlining dispatch processes, increasing outbound shipment processing capacity by 28%.
  • Optimized delivery routes utilizing Tableau, reducing delivery times by 43%.
  • Led a project to introduce Adobe Creative Suite, which contributed to faster dispatch and a 68% reduction in delivery delays.

Affiliations

  • Certified Professional Courier Association (CPCA)
  • Professional Couriers Association (PCA)
  • Professional Freight and Delivery Institute (PFDI)
  • National Association of Small Trucking Companies (NASTC)
  • Institute for Transportation and Logistics (ITL)
  • National Association of Social Workers
  • Association for Delivery and Logistics Professionals
  • American Society of Safety Professionals
  • Fleet Safety & Risk Management Council
  • Association for Supply Chain Management (APICS)

Certifications

  • Delivery Risk Management Certification (DRMC) – Seattle
  • Certified Safe Driver (CSD) Program – Summit Group
  • Certified Public Accountant
  • Defensive Driving Certification
  • Basic Commercial Vehicle Driver Training 2016
  • OSHA 10-Hour General Industry Safety and Health Certification
  • SHRM Certified Professional (SHRM-CP)
  • National Safety Council First Aid, CPR & AED Certification
  • Certified Public Accountant (CPA)
  • Seattle Logistics License

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