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Skills

  • Report analysis
  • Paperwork drafting
  • Project Planning
  • Bookkeeping
  • Cross-departmental collaboration
  • Scheduling and calendar management
  • Recordkeeping
  • Sage 50 US
  • AP/AR proficiency
  • Business correspondence

Work Experiences

  • Created new filing and organizational procedures that helped the company save $8 per 18 months in labor costs.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Developed and implemented records handling standard operating procedures.
  • Wrote extremely precise internal and external letters and memos.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Oversaw 17 calendars in order to coordinate meetings, appointments, and events strategically.
  • Achieved 41% improvement in event satisfaction.

Summaries

  • Dedicated to keeping track of program data, creating initiative reports, and strategic planning.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Proven track record of updating offices and increasing overall productivity.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Team player who is knowledgeable in project management and vendor management.
  • Membership Secretary delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Precise and well-organized, with a thorough understanding of process offices and SAP applications.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Managed annual membership budget of $2, achieving a cost savings of 85% in 2018.
  • Worked closely with event coordinators to plan annual conferences, securing 18 new sponsorships and exceeding revenue goals by $2.
  • Supported event planning for process, leading to an increase in member attendance by 44%.
  • Negotiated contracts with third-party providers, securing 6% discounts on member services.
  • Utilized competitive market research to adjust membership tiers, resulting in 8 new high-tier memberships in 2016.
  • Assisted in the creation of promotional content that was distributed across metric, boosting reach by 37%.
  • Collaborated with finance and membership teams to reconcile payments, improving financial accuracy by 74%.
  • Proactively solved member issues, leading to a 45% reduction in escalated complaints.
  • Developed and introduced a membership onboarding program that improved new member engagement by 73% within the first 18 weeks.
  • Implemented feedback mechanisms such as surveys and focus groups, achieving a 61% increase in member satisfaction.

Affiliations

  • National Association of Social Workers
  • National Association of Professional Women (NAPW)
  • Association of Fundraising Professionals (AFP)
  • Association for Computing Machinery
  • Jaycees
  • Association of Professional Administrators (APA)
  • Council for Certified Membership and Data Managers
  • Society of Women Engineers
  • Council of Nonprofit and Revenue Managers (CNRM)
  • American Society of Safety Professionals

Certifications

  • Membership Analytics and Reporting Specialist Certification
  • Data Protection Officer (DPO) Certification
  • Certified Nonprofit Professional (CNP)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Fundamentals of Database Management Certification
  • CompTIA A+ Technician
  • Advanced Certification in Data Integrity and Security

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