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Skills

  • New business development
  • Organization
  • Event Branding and Design
  • Decision-making under pressure
  • Team building
  • CRM system proficiency (method)
  • Data analysis and reporting for event improvement
  • Relationship development
  • Client retention strategy development
  • Project organization

Work Experiences

  • Collaborated with key stakeholders.
  • Captured a new market segment in 2024.
  • Achieved a 70% increase in positive reviews.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Decreased response time to logistical issues by 35%.
  • Conducted post-event evaluations.
  • Boosted on-site productivity by 42%.
  • Delivered projects under budget.
  • Designed event feedback surveys.
  • Decreased response time to security issues by 21%.

Summaries

  • Achieved standard.
  • Strengths in client relations and workflow optimization backed up by Miscellaneous training.
  • Event Liaison with 3 years of successful project management and vendor management experience.
  • Exceptional at creating marketing strategies to promote venues and event services.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Event Liaison and outstanding performer in team leadership and data analysis.
  • Agile Event Liaison.
  • Clear communicator and Event Liaison who effectively bridges the gap between vendors and clients, ensuring each event's vision is flawlessly executed and resulting in a 51% satisfaction rate.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Coordinated on-site incident management with security teams, reducing emergency response times by 53% minutes.
  • Served as primary point of contact for VIP attendees, maintaining professional and personalized communication channels before, during, and after the event.
  • Coordinated speaker lineups and session schedules for 4 conferences, improving attendee flow and reducing wait times by 71% minutes.
  • Organized transport logistics for over 13 VIP attendees, ensuring timely arrivals and seamless transitions between event venues.
  • Trained a team of 13 volunteers before each event, ensuring 22% compliance with event protocols and enhancing guest experience.
  • Collaborated with internal teams and external vendors to develop comprehensive event itineraries that enhanced speaker engagement and crowd interaction.
  • Led 7 cross-functional teams in executing concurrent large-scale events, achieving 53% increase in customer satisfaction and repeat bookings.
  • Managed comprehensive event budgets totaling over $2, delivering all projects on time and under budget by 67%.
  • Resolved product issue through consumer testing.
  • Developed a template-driven approach for vendor agreements, reducing onboarding time for new partners by 41%.

Affiliations

  • Association for Computing Machinery
  • Affiliated with the Professional Convention Management Association (PCMA)
  • American Marketing Association
  • International Association of Administrative Professionals
  • Lions Club
  • Jaycees
  • Event Chair for Chicago LGBTQ Pride Parade, 2016
  • Co-Chair of the Event Planning Committee for Brightline, 2023
  • Member of the Convention Industry Council (CIC) Sustainably Event Task Force
  • Member of Business Networking International (BNI) – Events Coordinator role

Certifications

  • Skipping Critical Path Development in Event Planning
  • Professional Event Marketer Certification from Event Marketing School
  • CompTIA Security+
  • Post Event Analysis and Reporting Certification from Event Leadership Institute
  • Certified Meeting Professional (CMP) from Events Industry Council
  • Salesforce
  • Social Media Strategy for Event Planners by Salesforce, 2024
  • Certified Virtual Events Producer (CVEP) by Jira, 2022
  • Apple Certified Associate (ACA)
  • Certified Public Accountant

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