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Skills

  • Agile business methodologies
  • Team building
  • Business Strategy Development
  • Executive-level presentations
  • Inventory management
  • B2B relationship building
  • Vendor relationship management
  • Planning and coordination
  • Client needs assessment
  • Customer retention strategies

Work Experiences

  • Finished framework of project, which resulted in method.
  • Built a network of 7 media and communications professionals to help me maintain strong partnerships, secure positive coverage, and disseminate information quickly.
  • Researched business needs, goals, marketing strategies, competitors, and industry trends to guide public relations presentations and planning.
  • Achieved a 59% increase in operational efficiency.
  • Awarded for client service excellence in 2015.
  • Added $12 in annual revenue.
  • Achieved Top Performer.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved expansion by the end of 2021.
  • Devised public relations strategies to engage and influence the general public in order to meet business goals and increase revenue.

Summaries

  • Achieved partner satisfaction.
  • ITIL certified
  • Business Relations Consultant with stakeholder engagement and workflow optimization abilities.
  • Achieved high retention rates.
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Looking forward to taking on a new challenge with a successful team.
  • Motivating leader who has built and managed method teams in the past.
  • Poised Business Relations Consultant with 11 years of experience planning special events and developing brand image strategies.
  • Method, category, and metric are all available.
  • Knowledge of Adobe Creative Suite in depth, as well as workflow optimization and client relations abilities.

Accomplishments

  • Managed executive-level business reviews for 5 key accounts, identifying insights that drove a 30% improvement in client profitability metrics.
  • Led cross-departmental initiatives to reduce client onboarding time by 80% across marketing, elevating overall process efficiency.
  • Spearheaded a loyalty program that increased repeat business by 20% in several months, reducing client churn by 57% at Beacon Labs.
  • Developed an account growth strategy that delivered $213,000 in revenue from upselling services to current clients within one year.
  • Built out detailed business cases for potential partnerships, which increased buy-in among leadership and expanded the strategic portfolio by 44% over 6 months.
  • Restructured the workflow of client interactions using method, driving a 36% efficiency increase in managing partner communications.
  • Participated in the successful onboarding of 11 enterprise-level clients, resulting in a 78% expansion of service offerings in Phoenix.
  • Delivered high-impact presentations using Salesforce, resulting in a 55% increase in client buy-in for new initiatives.
  • Worked alongside compliance to streamline the client onboarding process, reducing operational costs by 85% while retaining 6 key customers.
  • Conducted thorough market research that identified emerging growth opportunities, facilitating a 20% revenue increase within 10 months.

Affiliations

  • Member, National Client Relations Association (NCRA) – 2018-Present
  • Certified Specialist, Business Diplomacy and Conflict Resolution, framework – 2017
  • Member, Customer Success Leaders of Denver – 2017-Present
  • Accredited, Customer Success Leadership Program, Beacon Labs – 2020
  • Event Organizer, Client Engagement Summit, Sponsored by Harbor & Co. – 2024
  • Panel Speaker, Vendor Relations Symposium, hosted by Beacon Labs – 2016
  • Alumni Member, Center for Excellence in Business Leadership, metric – 2022-Present
  • Affiliate, International Association of Business Communicators (IABC) – 2021-Present
  • Active Participant, Business Networking International (BNI) Chapter in Portland – 2023-Present
  • Member, Junior Chamber International (JCI), 2021-2024

Certifications

  • Digital Transformation Strategy Certification – Ironclad Systems
  • Certified Marketing Consultant Atlanta
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Association for Project Management (APM)
  • ServSafe
  • Lean Six Sigma Yellow Belt Certification
  • Customer Retention Strategies Certification - Ironclad Systems
  • First Aid/CPR
  • CompTIA A+ Technician

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