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Skills

  • Upselling techniques
  • Customer service excellence
  • Merchandising
  • Telecheck processing terminal experience
  • Consistently meets sales goals
  • Staff development and training
  • Fluent in German
  • POS systems knowledge
  • Staff hiring
  • Staff recruiting and retention

Work Experiences

  • Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking.
  • Provided product information and menu item explanations in consideration of dietary restrictions.
  • Organized work areas to promote efficiency and set a good example in the kitchen.
  • Collaborated with managers to optimize menu promotions.
  • Assisted in marketing and promotion strategies, helping to increase social media engagement and customer foot traffic by 33% in 2018.
  • Used a precise cash register to process 4 customer payments on a daily basis.
  • Informed customers about special offers and menu items.
  • Demonstrated my understanding of proper food handling procedures and put them into practice.
  • Assisted in marketing and promotion strategies.
  • Provided 4 nutritious meals to students at initiative school on a daily basis.

Summaries

  • Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas.
  • Clear understanding of budget management and risk assessment as well as client relations training.
  • Counter Staff is a vivacious Counter Staff who is well-versed in the latest fashion trends.
  • Experienced Counter Staff food service professional with attention to detail.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Ready to put 6 years of experience, strong communication, cross-functional collaboration, and performance reporting abilities to work in a dynamic new role at Lakeside Partners.
  • Capable of managing, coordinating, and controlling warehouse operations, such as shipping and receiving.
  • Within Retail, senior Counter Staff and outstanding performer in data analysis and team leadership.
  • Counter Staff with 13 years of successful process improvement and quality assurance experience.

Accomplishments

  • Created
  • Solved
  • Resolved product issue through consumer testing.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Recommended
  • Identified
  • Won
  • Awarded 6 merit increases during the first 10 years of employment.
  • Documented
  • Consistently exceeded daily sales targets with an average of $18 in sales each day.

Affiliations

  • Women in Hospitality Leadership Association
  • Association for Computing Machinery
  • Active Member of the ‘Fast Food Professionals Group’ on LinkedIn
  • Retail Food Safety Certification Program
  • Jaycees
  • International Council of Nurses
  • American Hospitality and Lodging Association (AHLA)
  • Society of Human Resource Management
  • Rotary International
  • Freemason

Certifications

  • Customer Interaction and Behavior Analysis in Retail Certification, Ironclad Systems, 2021
  • Apple Certified Associate (ACA)
  • Certified Quick Service Manager (CQSM), Harbor & Co., 2022
  • SHRM Certified Professional (SHRM-CP)
  • Certified Food and Beverage Manager, Ironclad Systems, 2017
  • ServSafe Food Handler Certification Northwind, 2024
  • Certified Drive-Thru Specialist, Beacon Labs, 2022
  • Basic First Aid Certification (Brightline, 2023)
  • CompTIA Security+
  • Advanced Customer Relations Management Certification, Lakeside Partners, 2018

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