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Skills

  • Inventory management and ordering
  • POS systems knowledge
  • Computer literate
  • API Healthcare ActiveStaffer
  • Staff meeting facilitation
  • Staff performance evaluation
  • Staff Onboarding
  • Sale expertise
  • Counterterrorism strategies
  • Fluent in German

Work Experiences

  • Provided product information and menu item explanations in consideration of dietary restrictions.
  • Boosted customer foot traffic by 54% in 2015.
  • Used a precise cash register to process 4 customer payments on a daily basis.
  • Collaborated with managers to optimize menu promotions, increasing total sales revenue by $8 over a 3 months period.
  • Achieved 28% accuracy.
  • Collaborated in monthly team meetings.
  • Properly labeled and stored food and fresh ingredients in the refrigerator or freezer to maintain freshness.
  • Organized work areas to promote efficiency and set a good example in the kitchen.
  • Assisted guests by greeting them personally and taking their orders.
  • Assisted with cashiering duties.

Summaries

  • Friendly and dependable customer service representative with experience meeting sales targets in high-end merchandise settings.
  • Ability to communicate account compliance requirements to sales and shipping departments.
  • Proficient in the use of method and category kitchen equipment.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Dedicated Counter Staff with 16 years of fast food industry experience.
  • Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas.
  • In a 100% commission sales environment, Counter Staff was extremely successful in meeting daily, weekly, and monthly sales goals.
  • Dedicated to exceeding sales targets.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
  • Sales, recruiting, and people management are among his specialties.

Accomplishments

  • Guided
  • Fulfilled all supervisory duties when Store Manager was on vacation.
  • Accurately processed orders and resolved customer issues, contributing to a 55% increase in customer satisfaction ratings over 2016.
  • Awarded 6 merit increases during the first 10 years of employment.
  • Solved
  • Developed
  • Initiated
  • Increased
  • Ensured
  • Routinely helped as many as 10 customers each day in a high-volume retail outlet.

Affiliations

  • International Council of Nurses
  • American Society of Safety Professionals
  • ServSafe Certified (through procedure)
  • Certified Guest Service Professional (CGSP) from AHLEI
  • National Food Service Management Institute (NFSMI)
  • Society of Women Engineers
  • American Hospitality and Lodging Association (AHLA)
  • National Retail Federation (NRF)
  • Food Service Professionals Network
  • Active Member of the ‘Fast Food Professionals Group’ on LinkedIn

Certifications

  • Food Safety Manager Certification [ServSafe, 2020]
  • Safe Food Handling Certification Seattle 2019
  • SHRM Certified Professional (SHRM-CP)
  • Basic Food Hygiene Certificate Harbor & Co., 2016
  • Basic First Aid Certification (Brightline, 2023)
  • Certified Food and Beverage Manager, Ironclad Systems, 2017
  • First Aid/CPR Certified
  • Team Leadership & Management Certificate, Summit Group, 2022
  • Project Management Professional (PMP)
  • Certified Restaurant Server Brightline, 2015

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