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Skills

  • Operational improvement
  • EMR / EHR
  • Project organization
  • Community outreach coordination
  • Supervision
  • Progress evaluations
  • Customer service
  • Problem resolution
  • Managing in-kind donations
  • Newsletter distribution and analytics

Work Experiences

  • Became an outspoken supporter of client relations reform.
  • Employers and insurance carriers were informed of my plans, findings, and outcomes.
  • Acted as a liaison between local shelters and donation centers.
  • Assisted in organizing a public forum to address key community concerns, drawing 3 participants and key stakeholders.
  • Awarded Outstanding Service Award for outstanding contributions to local process after organizing a series of community-building activities.
  • Collaborated with local businesses for sustainable partnerships that generated $4 in in-kind donations for community events.
  • Achieved results in one year.
  • Achieved results within 18 months.
  • Adjusted outreach models.
  • Advocated for policy changes.

Summaries

  • Documentation and compliance skills are excellent.
  • Proactive and resourceful, with a thorough understanding of local resources.
  • Assisted during emergency situations.
  • Community Leader Volunteer skilled in coordinating large-scale events, including managing over 3 volunteers and increasing community engagement by 53% through targeted outreach programs.
  • Achieved a 83% improvement in volunteer retention.
  • Awarded Outstanding Service Award.
  • Case Manager who is well-versed in coordinating care for process people.
  • Built supportive environments.
  • Achieved results within a 16-month span.
  • Community outreach enthusiast who led social media marketing campaigns, improving engagement rates for non-profit programs by 57% % in the past year.

Accomplishments

  • Collaborated with Cedar Works to host a youth empowerment forum, attended by over 15 students, focusing on leadership, civic engagement, and public speaking.
  • Designed and led a community outreach program that increased participation at public forums by 77% over 2 months.
  • Led a fundraising effort that raised $21,000 for community service projects, exceeding our initial goal by 71%.
  • Created advocacy materials and coordinated media outreach that secured 2 local news outlets’ coverage of critical community issues.
  • Managed coordinated response efforts during a community evacuation due to natural disaster, aiding over 8 displaced residents.
  • Provided leadership in emergency response coordination during program, ensuring safe relocation of residents and management of emergency supplies.
  • Spearheaded a neighborhood safety campaign, reducing criminal incidents by 75% while directly involving over 11 local volunteers.
  • Organized a multi-day community festival attracting over 11 participants, improving local business sales and fostering inter-neighborhood collaboration.
  • Trained 13 new volunteers on emergency response procedures, resulting in a major improvement in disaster readiness across Raleigh.
  • Organized distribution of 12 food deliveries per week for low-income seniors, improving food security across the risk assessment.

Affiliations

  • United Nations Online Volunteering Service
  • Diversity Abroad Network
  • Association for Supply Chain Management (APICS)
  • Public Allies
  • Council for Advancement and Support of Education (CASE)
  • Toastmasters
  • National Association of Community Leaders
  • National Human Services Assembly
  • Community Development Society
  • International Association for Volunteer Effort

Certifications

  • Civil Mediation Certification
  • CPR and First Aid Certification - American Red Cross
  • Advanced Community Organizing Certificate
  • Certified in Volunteer Administration (CVA)
  • Trauma-Informed Care Certification
  • Peer Recovery Support Specialist Certification
  • Certified Public Accountant
  • Salesforce
  • Nonprofit Leadership Certificate (Harvard University)
  • CompTIA A+ Technician

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