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Skills

  • Community relations
  • Process improvements
  • Team management
  • Budget creation
  • Developing leadership skills in mentees
  • Team building
  • Engagement strategy development
  • Group facilitation and presentations
  • Grant writing
  • Conflict resolution in mentor-mentee relationships

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Achieved an overall satisfaction rate of 83%.
  • Coached 8 incoming mentors in professional growth strategies, leading to 11 promotions among mentors in the following year.
  • Built a cross-functional mentoring initiative.
  • Completed evaluations in 6 months.
  • Modeled expected and appropriate leadership to encourage positive interactions with students and families among teaching staff and administrative personnel.
  • Collaborated with external career advisors.
  • Boosted readiness scores by 6 points.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of framework project by standard team, which resulted in procedure.

Summaries

  • Aligned mentorship programs with institutional goals.
  • Assisted 12 mentees.
  • Using a variety of leadership approaches to gain active involvement in collaborative activities.
  • Academic leader who focuses on collaborating with students and educators to achieve learning goals and accelerate student progress.
  • Collaborated with external partners to increase mentor availability by 58% and enhanced resources for diverse mentee groups.
  • Boosted collaboration by 40%.
  • Capable of growing mentor networks by 67%.
  • Achieved 25% improvement in academic or career performance.
  • 5 years of experience managing high-performing faculty to foster student relationships and ensure effective education delivery.
  • Collaborated across multiple departments.

Accomplishments

  • Incorporated mentorship best practices from industry-leading organizations, leading program to exceed KPIs by 30% in 2017.
  • Enhanced program accessibility by introducing flexible mentorship models (remote/in-person), increasing participant diversity by 43% over metric.
  • Designed and executed an annual mentor recognition event, boosting year-over-year mentor retention by 31%.
  • Documented and resolved framework which led to standard.
  • Introduced live tracking dashboards for program coordinators, improving response times to mentor-reported issues by 44% and increasing trust metrics.
  • Led the creation of digital communication strategies for mentor recruitment, attracting 12 new mentors in system through targeted social media channels.
  • Facilitated ongoing mentor-mentee check-ins to ensure relationship alignment, reducing program attrition by 39%.
  • Facilitated cross-departmental collaborations, integrating mentoring programs with compliance, helping streamline service offerings and extend program reach.
  • Collaborated with team of 14 in the development of procedure.
  • Introduced strategic mentor retention plans, leading to a 24% reduction in mentor dropout rates after 7 months of program involvement.

Affiliations

  • National Mentoring Partnership
  • Peer Mentoring Program Coordinator at Brightline Advisory Council
  • American Medical Informatics Association
  • Association for Talent Development (ATD)
  • National Association of Social Workers
  • Mentor-Coach Alliance (MCA) 2021 Program Coordinator
  • National Society of Leadership and Success (NSLS)
  • International Association of Administrative Professionals
  • Lions Club
  • Member, National Organization for Human Services (NOHS)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Lean Six Sigma Green Belt Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Psychological First Aid Certification Harbor & Co.
  • Certified Organizational Development Coach (CODC)
  • Strategic Data Project Fellow Vantage
  • Google Certified Professional Cloud Architect
  • Certified Professional in Learning and Performance (CPLP)
  • Diversity, Equity, & Inclusion in the Workplace Certificate Cedar Works
  • Conflict Resolution and Peacebuilding Certificate

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