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Skills

  • Operational improvement
  • Cleaning and organization
  • Food portioning
  • Stocking and replenishing
  • Cash register operation
  • Basic math and counting skills for cash handling
  • Project organization
  • Effective communication with team members and management
  • Food arrangement
  • Time management and prioritization

Work Experiences

  • Cleaned and sanitized all equipment.
  • Checked the kitchen equipment and appliances 2 times per week to make sure they were working properly.
  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Cleaned and sanitized all equipment and work areas, adhering to Six Sigma standards for food safety and hygiene.
  • Consistently recognized by management for exceptional teamwork.
  • Consistently received positive feedback from customers.
  • Recorded the amount of food prepared, used, and leftover in a daily shift log.
  • Assisted guests by greeting them personally and taking their orders.
  • Provided product information and menu item explanations in consideration of dietary restrictions.

Summaries

  • Capable of multitasking in fast-paced settings.
  • Achieved a 21% increase in sundae sales by recommending innovative seasonal toppings during high-traffic periods in 2022.
  • Eager to put my strong food handling skills and aptitude for risk assessment to use.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Award-winning Ice Cream Attendant.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Ice Cream Attendant with 18 years of successful vendor management and cross-functional collaboration experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed to upholding exceptional service standards while driving profitability through effective upselling and personalized customer service.

Accomplishments

  • Prepared and monitored daily cash deposits, consistently maintaining 100% accuracy in transactions over 8 months.
  • Received Employee of the Year for exceptional customer service and maintaining a 18% satisfaction rate, as measured by post-visit surveys.
  • Assisted management with selecting and training 4 employees, further enhancing the team’s overall performance during peak months.
  • Completed daily inventory checks for over 13 different ice cream flavors, reducing stock discrepancies by 47%.
  • Facilitated birthdays and catering events by coordinating logistics and ensuring all orders were personalized, timely, and accurate.
  • Collaborated with team of 14 in the development of metric.
  • Successfully managed high-volume shifts, processing up to 15 customer orders an hour during peak times without delays.
  • Assisted management in visual merchandising, resulting in an improved display that increased impulse purchases by 84%.
  • Engaged with customers through friendly interaction and free samples, boosting the sale of featured flavors by 36% %.
  • Collaborated with marketing team to develop promotional materials for seasonal products, which resulted in a sales spike of 45%.

Affiliations

  • Active participant in Health and Safety Training through Tableau
  • Association of Food and Beverage Retail Professionals (AFBRP)
  • Member of Local Food Handlers Union (LFHU) for safety awareness and operations
  • Association for Supply Chain Management (APICS)
  • Retail and Merchandise Professional Association (RMPA)
  • Jaycees
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Association for Frozen Dessert Manufacturers (AFDM)
  • American Hospitality and Lodging Education Institute (AHLEI)

Certifications

  • Customer Service Excellence Certification by Summit Group
  • Certified Hospitality Supervisor (CHS) from Beacon Labs
  • Professional Certificate in Retail Management from initiative
  • SHRM Certified Professional (SHRM-CP)
  • Ice Cream Making and Production Professional Course from system
  • Certified Cake Decorating Specialist from Meridian
  • Food Allergens Management Certification by procedure
  • Apple Certified Associate (ACA)
  • Advanced Chocolate and Confectionery Techniques Certification
  • Salesforce

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