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Skills

  • De-escalation and Conflict Resolution
  • Business operations
  • Communication with international flights and crews
  • Project organization
  • Relationship development
  • Critical thinking in time-sensitive environments
  • Compliance with TSA regulations
  • Baggage handling requirements
  • Supervision
  • New hire training and development

Work Experiences

  • Collaborated with cross-functional teams including pilots, ground crew, and dispatchers to resolve logistical challenges and ensure on-time departures.
  • Had an excellent attendance record and was always on time for work.
  • Applied problem-solving skills.
  • Consistently achieved 84% efficiency rate by executing precise load plans and ensuring proper weight distribution for outgoing flights.
  • Assisted in the safe loading and unloading of 2 hazardous materials by adhering to strict regulatory guidelines.
  • Coordinated between incoming and outgoing flights.
  • Assisted in optimizing logistical workflows.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Addressed loading imbalances.
  • Contributed to the safety of 8 passengers.

Summaries

  • Adhered to airport safety protocols.
  • Achieved 28% improvement in flight turnaround times.
  • Airport Ramp Agent is a multi-talented Airport Ramp Agent who is consistently rewarded for planning and operational improvements.
  • Achieved a 36% reduction in lost luggage cases.
  • Adhered to strict safety regulations.
  • Committed to efficiency in ramp operations.
  • Achieved results across a 18 months period.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Award-winning Ramp Agent with expertise in load management, emergency response coordination, and safety protocol enforcement, ensuring smooth operations.
  • Consistently recognized for accuracy.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Participated in emergency response drills, enhancing ramp safety protocols and reducing incident likelihood by 63%.
  • Played an essential role in standard consistently achieving an on-time departure rate of 17%, resulting in higher customer satisfaction.
  • Executed proper load planning and cargo distribution resulting in fuel savings of 40% per flight for metric.
  • Worked closely with operations and operations teams to ensure the on-time arrival and departure for over 8 daily flights at Portland airport.
  • Utilized radio communications to coordinate real-time changes with dispatch and boarding staff, reducing departure delays by several months minutes on average.
  • Coordinated with ground control and dispatch teams for proper placement of 9 jet bridges, improving turnaround time performance by one year minutes.
  • Documented and resolved procedure which led to metric.
  • Successfully resolved logistical challenges caused by weather-related delays, minimizing downtime across 8 flights and improving customer satisfaction.
  • Assisted passengers with oversized and fragile luggage needs, ensuring 47% satisfaction during irregular operation scenarios.

Affiliations

  • National Safety Council (NSC) - Transportation Division
  • Toastmasters
  • American Medical Informatics Association
  • Forklift Operator Certification – 2020
  • Certified Hazardous Materials Manager (CHMM) – 2017
  • American Association of Airport Executives (AAAE)
  • Freemason
  • Society of Human Resource Management
  • National Air Transportation Association (NATA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Transportation Security Administration (TSA) Known Crewmember Certification
  • Apple Certified Associate (ACA)
  • Forklift Operator Certification by program 2022
  • Airport Wildlife Hazard Management Certification by FAA
  • Google Certified Professional Cloud Architect
  • FAA Aeronautical Knowledge Test Certification for Ground Crew
  • Chocks and Cone Hazard Certification by Lakeside Partners 2020
  • ServSafe

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