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Skills

  • Customer service during logistical challenges
  • On-time departure facilitation
  • Program equipment
  • Relationship development
  • Organization
  • Load balancing optimization
  • Communications
  • Critical thinking in time-sensitive environments
  • Coordination with airport dispatch teams
  • New hire training and development

Work Experiences

  • Adhered to strict regulatory guidelines.
  • Assisted in optimizing logistical workflows that decreased plane turnaround time by 16 minutes per flight.
  • Authored 18 key safety recommendations.
  • Coordinated transport of fragile items.
  • Addressed loading imbalances.
  • Communicated with airside operations.
  • Transported Jira to three years customer locations.
  • Collaborated with aircraft service team.
  • Achieved a 51% improvement in team efficiency.
  • Coordinated between various ground teams in real-time.

Summaries

  • Achieved 28% improvement in flight turnaround times.
  • Adhered to FAA standards.
  • Contributed to a 85% improvement in operational efficiency.
  • Achieved cost savings.
  • Awarded Excellence Award for zero incidents.
  • Award-winning Ramp Agent with expertise in load management, emergency response coordination, and safety protocol enforcement, ensuring smooth operations.
  • Strong SAP skills, as well as the ability to complete documents accurately and on time.
  • Clear understanding of cross-functional collaboration and data analysis as well as workflow optimization training.
  • Accomplished Airport Ramp Agent with a strong understanding of FAA and TSA regulations, ensuring compliant aircraft ground services.
  • Competent in managing baggage for up to 4 flights per shift and handling high volumes with precision and speed at Denver airport.

Accomplishments

  • Successfully assisted with cargo that required special handling, including category, ensuring compliance with all national and international security protocols.
  • Maintained a 51% accuracy rate in the documentation of hazardous materials' transport and handling procedures over the past year period.
  • Assisted passengers with oversized and fragile luggage needs, ensuring 47% satisfaction during irregular operation scenarios.
  • Supported airline compliance with hazardous materials regulations by preparing documentation and ensuring adherence during inspections, reducing safety violations by 19%.
  • Achieved a 31% reduction in equipment downtime by collaborating with equipment maintenance teams to report and fix common operational issues.
  • Reduced baggage mishandling rates by 46% through enhanced coordination between ramp crew and baggage handling team.
  • Streamlined baggage transfer systems, which improved baggage claim timing by two years minutes during the peak travel seasons.
  • Resolved product issue through consumer testing.
  • Ensured the safe and secure transfer of 10 perishable items, maintaining category compliance with time-sensitive cargo regulations.
  • Documented and resolved procedure which led to metric.

Affiliations

  • Association for Supply Chain Management (APICS)
  • De-icing Management Certification 2019
  • Aircraft Mechanics Fraternal Association (AMFA)
  • Certified Hazardous Materials Manager (CHMM) – 2017
  • Forklift Operator Certification – 2020
  • National Aviation Academy Alumni Association (NAAA)
  • American Association of Airport Executives (AAAE)
  • Jaycees
  • International Association of Machinists and Aerospace Workers (IAMAW)
  • National Association of Social Workers

Certifications

  • Professional Ramp Operations Certificate by Lakeside Partners
  • Aircraft Refueling Safety Certification from standard
  • Collaborative Decision Making (CDM) Certification by Eurocontrol
  • OSHA 30-Hour General Industry Safety and Health Certification
  • ATA 103 Jet Fuel Quality Control for Airport Personnel
  • ServSafe
  • Confined Spaces in Airport Environments Safety Certification
  • Basic Ramp Handling Training Certification by standard
  • IATA Passenger Services and Ground Operations Certification
  • SHRM Senior Certified Professional (SHRM-SCP)

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