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Skills

  • Data entry
  • Travel planning
  • Inventory management
  • Deadline management
  • Credit and collections
  • Business correspondence
  • Sage 50 US
  • Spreadsheet management
  • Bookkeeping
  • Business Administration

Work Experiences

  • Aided in the planning of the event, including travel and logistical arrangements.
  • Wrote business documents such as metric, framework, and program that were clear and professional.
  • Took up to 17 calls per one year and quickly redirected them.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Developed and implemented records handling standard operating procedures.
  • Used vendor management and cross-functional collaboration to quickly resolve procedure issues, effectively reducing customer complaints by 4%.
  • Updated the program's framework information in the tracking system.
  • Wrote extremely precise internal and external letters and memos.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Achieved 52% audit pass rate during 2021 audit.

Summaries

  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • When it comes to supporting daily activities as well as automated to improve the program, I'm a productive team player.
  • Extensive data collection and extraction experience.
  • Expert at multitasking in a fast-paced environment.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Precise and well-organized, with a thorough understanding of system offices and Salesforce applications.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Team player who is knowledgeable in client relations and cross-functional collaboration.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Redesigned office workflows to incorporate new technologies, reducing manual paper-based processes by 41%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 14 in the development of metric.
  • Trained HR personnel to maintain compliance with internal documentation standards, reducing audit findings by 80%.
  • Ran weekly performance meetings with department heads, ensuring timely completion of 44% of ongoing projects within set deadlines.
  • Led the management of travel expense reports using SAP, resulting in a reduction of report processing time by 23%.
  • Trained and mentored new administrative staff on workflow processes, contributing to a 15% reduction in onboarding time and a faster adaptation period.
  • Monitored office supply inventories, negotiating with vendors to reduce procurement expenses by $13 annually while maintaining service quality.
  • Documented and resolved method which led to procedure.
  • Maintained employee records with QuickBooks, ensuring full adherence to company and legal compliance, resulting in zero audit citations.

Affiliations

  • Project Management Institute (PMI) Certification
  • Institute of Administrative Management (IAM)
  • National Association for Office Management (NAOM)
  • Society of Human Resource Management
  • Administrative Professional Advisory Council - Beacon Labs
  • Office and Administrative Excellence Network (OAN)
  • Toastmasters
  • Certified Administrative Professional (CAP) Certification - 2023
  • American Society of Safety Professionals
  • American Society of Administrative Professionals (ASAP)

Certifications

  • Apple Certified Associate (ACA)
  • Advanced Certificate in Office Management and Organization by Vantage
  • Certified Compliance & Ethics Professional (CCEP)
  • Certified Administrative Professional (CAP)
  • Microsoft Office Specialist (MOS) - Expert Level
  • First Aid/CPR Certified
  • ServSafe
  • Project Management Professional (PMP)
  • Certified Travel Manager (CTM) by Cedar Works
  • Certified in Document Control and Filing Systems by Summit Group

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