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Skills

  • Leadership development
  • Organization
  • Budget management and optimization
  • Program development
  • Facilitation of large group discussions
  • Emotional intelligence
  • Data-driven program improvements
  • Supervision
  • Standard equipment
  • Team Leadership

Work Experiences

  • Collaborated with 15 local nonprofits to offer students service learning opportunities, contributing over 18 service hours per year.
  • Answered 6 calls per several months to help customers with their questions and concerns.
  • Collaborated with local schools to enhance student well-being programs, improving outreach by 19% in Boston.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved results in a 6-month period.
  • Authored student development curriculum.
  • Coordinated weekly community service projects, achieving 15 volunteer hours logged yearly.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved a 65% rise in retention.
  • Accomplished in managing crisis interventions for students, coordinating with social workers to provide holistic care for 2 youth in need of pastoral counseling.
  • A results-driven ministry professional, I excel in program development with 8 years of experience and have a passion for increasing volunteer retention by 44% annually.
  • Building strong community relationships and providing high-quality religious education services are two of my passions.
  • Achieved consistent student participation through the COVID-19 pandemic.
  • Collaborated with ministries and local schools.
  • Strengths in process improvement and quality assurance backed up by Miscellaneous training.
  • Coordinated with social workers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Regularly evaluated the effectiveness of student outreach activities, using feedback surveys that resulted in a 34% overall improvement in student satisfaction.
  • Documented and resolved category which led to metric.
  • Facilitated volunteer training sessions, improving leadership skills and involvement among 3 students, leading to 84% higher mission trip participation.
  • Regularly updated and maintained student ministry digital platforms, increasing youth engagement with online devotional content and event attendance by 33%.
  • Organized cross-cultural mission trips for students, involving over 9 student participants and facilitating 18 service hours in Austin.
  • Expanded student-led worship programs, leading to a 55% increase in attendance within 2021.
  • Initiated new small group ministry for high school students, resulting in a 51% increase in weekly attendance within 2020.
  • Developed and executed mission trip coordination for 2022 trips to Columbus, involving 11 students and contributing 11 volunteer hours.
  • Created a mentorship pipeline for young adults, reducing dropout rates by 70% through continuous spiritual and personal guidance.
  • Facilitated over 14 large group student discussions, integrating spiritual development, leadership, and community building topics effectively.

Affiliations

  • Lions Club
  • International Network of Children’s Ministry (INCM)
  • Fellowship of Christian Athletes (FCA)
  • North American Association of Christians in Social Work (NACSW)
  • Freemason
  • American Marketing Association
  • Society for Pastoral Theology (SPT)
  • National Association of Christian Ministers (NACM)
  • National Youth Workers Convention (NYWC)
  • Toastmasters

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Emotional & Mental Health First Aid Certification, Beacon Labs
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Divinity of Youth (DOY) Certification, metric
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • MinistrySafe Certification, 2019
  • Certified Religious Educator (CRE), Boston
  • Certified Church Leadership Coach, Northwind

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