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Skills

  • Program equipment
  • Budgets
  • Hiring procedures
  • Collaboration with marketing teams
  • Team building
  • Inventory management
  • Customer Satisfaction Enhancement
  • Team management
  • CRM system maintenance
  • Multitasking in high-pressure environments

Work Experiences

  • Achieved a 74% reduction in service errors.
  • Collaborated with the Spa Director.
  • Answered 16 calls per two years to help customers with their questions and concerns.
  • Had an excellent attendance record and was always on time for work.
  • Consulted with corporate guests to design bespoke spa offerings, improving corporate client satisfaction and increasing package sales by $18.
  • Collaborated with the Spa Director in budget planning and achieved a 23% savings on operational costs over the course of 2020.
  • Achieved results within 2021.
  • Addressed operational challenges.
  • Achieved recognition in Employee of the Year.
  • Transported Jira to the past year customer locations.

Summaries

  • Achieved a 25% reduction in resolution time.
  • Assistant Spa Director with a focus on comprehensive spa management, from vendor negotiations to staff mentorship, delivering measurable results.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 34% surge in client interest.
  • Costs were consistently reduced while profits were increased.
  • Achieved 19% improvements in spa profitability.
  • Achieved a reduction of 28% in stock outages.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In quality assurance and data analysis, an expert in employee supervision and team training.
  • Assistant Spa Director skilled in service package development.

Accomplishments

  • Documented and resolved framework which led to process.
  • Developed and delivered staff training on wellness trends, increasing the spa’s competitive edge in the market and growing customer retention by 56%.
  • Facilitated conflict resolution between management and staff, enhancing team cohesion and reducing service disruptions by 55%.
  • Created marketing materials for spa packages, leading to a 56% rise in holiday bookings during the 2024 season.
  • Reduced overall operational costs by 84% through the strategic management of supplier partnerships and inventory control.
  • Mentored junior staff to help improve their service speeds, leading to a 71% increase in on-time appointment completions.
  • Planned and executed spa events that saw a 33% rise in new customer acquisition within the first 2 months of launch.
  • Assisted in transitioning the spa's appointment system to Tableau, reducing administrative errors by 85%.
  • Implemented personalized service for VIP clients, resulting in 85% growth in exclusive memberships.
  • Successfully introduced quality assurance that won the Top Performer for excellence in wellness experiences, boosting spa visibility and reputation.

Affiliations

  • National Association of Social Workers
  • Licensed Esthetician through Massachusetts Cosmetology Board
  • Society of Human Resource Management
  • Member of the Wellness Tourism Association
  • American Society of Safety Professionals
  • Certified Spa Supervisor (CSS) through the Global Wellness Institute
  • Toastmasters
  • American Marketing Association
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals

Certifications

  • Certified Aromatherapist – National Association for Holistic Aromatherapy (NAHA)
  • Certified Spa Manager (CSM) - procedure
  • Health and Sanitation for Spas Certification, Barbicide
  • Cisco Certified Internetwork Expert (CCIE)
  • OSHA Bloodborne Pathogens Certification
  • Cisco Certified Network Associate (CCNA)
  • Licensed Massage Therapist (LMT) – process
  • Project Management Professional (PMP)
  • Certified Reflexologist, International Institute of Reflexology
  • Advanced Shiatsu Practitioner Certification, Shiatsu Society of Denver

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