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Skills

  • Cross-functional Collaboration with Medical Teams
  • Customized Medication Compounding
  • Pharmaceutical Inventory Audits
  • Compounding skills
  • Maintaining confidentiality and HIPAA compliance
  • Customer Service in Retail Pharmacy
  • Customer Inquiry Resolution (Drug Interactions, Side Effects)
  • E-prescription Processing Systems
  • Pharmaceutical Data Entry Accuracy
  • FDA and ICH Guidelines

Work Experiences

  • Gave immunizations and met with patients for medication consultations, effectively raising pharmacy's health-care awareness.
  • Adjusted par levels for fast-moving medications.
  • Accurately processed over 2 medication requests per shift.
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
  • Addressed customer concerns empathetically.
  • Informed patients about medication side effects and contraindications, as well as how to take medicine properly.
  • Conducted detailed audits of pharmaceutical records, ensuring compliance with HIPAA standards and achieving a 80% compliance rating during internal audit.
  • Collaborated with a cross-functional team.
  • Accurately processed over 16 medication requests per shift, maintaining a 31% error-free record with a focus on patient safety.
  • Communicated effectively with customers, resolving complaints in less than one year, contributing to high levels of customer retention.

Summaries

  • Individual with quality assurance and stakeholder engagement skills who is determined and engaging.
  • Achieved a 75% improvement in speed.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 53% improvement in accuracy.
  • Strengths in workflow optimization and process improvement backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Retail Pharmacy Technician is a multi-talented Retail Pharmacy Technician who is consistently rewarded for planning and operational improvements.
  • Medical terminology, pharmaceutical storage, and inventory management are all skills that must be mastered.
  • Excellent communication skills, as well as a strong desire to educate patients about medication therapies.
  • 3 years of experience in processing prescriptions.

Accomplishments

  • Reduced prescription processing errors by 44% through detailed patient interactions, insurance verification, and accurate data entry.
  • Implemented a workflow efficiency project within the pharmacy, reducing prescription preparation time by 54% and boosting customer satisfaction.
  • Increased auxiliary sales by 27% through patient education on over-the-counter products, contributing to pharmacy revenue growth.
  • Facilitated communication between patients, healthcare providers, insurance companies, and pharmacists for complex pharmaceutical requests, helping resolve 27% of escalated cases.
  • Played a key role in implementing pharmacy adherence programs that led to a reduction of 26% in medication noncompliance among patients.
  • Effectively managed patient consultations by discussing potential side effects of prescribed medications, resulting in a 71% improvement in patient adherence.
  • Conducted compounding for initiative prescriptions, enhancing personalized patient care and driving increased prescription volumes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported the introduction of a new automated pharmacy system, saving 23% in prescription processing time and reducing manual errors.
  • Implemented patient feedback systems to improve service delivery, resulting in a 57% increase in positive feedback from pharmacy clients.

Affiliations

  • Volunteer with the American Red Cross Health Services Division
  • Participation in Medication Dispensing Accuracy Workshops through Ironclad Systems
  • Pharmacy Leadership and Management Webinar Series Completion 2016
  • Association for Computing Machinery
  • Member, International Academy of Compounding Pharmacists (IACP)
  • Project Management Institute
  • Freemason
  • International Council of Nurses
  • Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB)
  • Continuous Learning Program for Chronic Disease Management through metric

Certifications

  • Medication Reconciliation Certification Program
  • Compounding Sterile Preparations (CSPT) Certification – 2017
  • Veterinary Pharmacy Technician Certificate (VPT) - Ironclad Systems
  • Pharmacy Inventory Specialist Certification
  • Certificate in Biologics and Specialty Pharmacy Technician Training
  • Patient Safety and Medication Handling Certification
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB)
  • Customer Service in Pharmacy Certification
  • Certified Pharmacy Technician - Advanced (CPhT-Adv) by initiative
  • Certificate in Pharmacy Technician Medication Disposal Compliance

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