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Skills

  • Document conversion
  • Credit and collections
  • Administrative support
  • Office management
  • Meeting minutes
  • Cross-departmental collaboration
  • Appointment setting
  • Database administration
  • Scheduling and calendar management
  • Administrative task delegation and supervision

Work Experiences

  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.

Summaries

  • Prepared to bring 7 years of experience to Ironclad Systems and take on a new and challenging role.
  • Data analysis and workflow optimization are examples of areas of expertise.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 7 years of service.
  • Appointment Scheduling Specialist is a dependable and enthusiastic Appointment Scheduling Specialist with 4 years of front desk management experience.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • When it comes to supporting daily activities as well as spearheaded to improve the program, I'm a productive team player.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Customer service and conflict resolution skills are excellent.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Accomplishments

  • Collaborated with clinical teams to optimize scheduling for specialized services, improving patient access to care by 79%.
  • Collaborated with team of 8 in the development of category.
  • Trained junior staff on new scheduling software, improving overall team productivity by 49%.
  • Developed new scheduling protocols that reduced the average patient wait time by 2 minutes.
  • Documented and resolved system which led to metric.
  • Led an initiative that reduced appointment lead times by 7 days, improving patient throughput.
  • Successfully scheduled over 4 appointments with a 36% error-free booking record.
  • Initiated a cross-clinic scheduling strategy that maximized specialist availability, increasing patient access by 3%.
  • Collaborated with cross-functional clinical departments to manage and resolve urgent appointment rescheduling without impacting patient care.
  • Coordinated over 8 daily patient appointments across multiple clinics, reducing wait times by 38%.

Affiliations

  • Healthcare Scheduling Specialist Certification (HSSC) through NAHUC
  • Jaycees
  • Customer Service Excellence Certification 2018
  • Association for Computing Machinery
  • American Association of Medical Assistants (AAMA)
  • American Marketing Association
  • American Medical Informatics Association
  • Call Center Management Association (CCMA) for Healthcare
  • Patient Support Services Organization Chicago
  • Medical Terminology and Office Efficiency Group Denver

Certifications

  • CompTIA A+ Technician
  • Medical Scheduling and Billing Certification - AAPC
  • First Aid/CPR Certified
  • Credentialed Medical Scheduler (CMS) - system
  • Certified Front Office Administrator - Healthcare Division, Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Healthcare Access Manager (CHAM) - system
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Electronic Health Records Specialist Certification (CEHRS) – National Healthcareer Association

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