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Skills

  • Hold harmless agreements negotiation
  • Interior water damage background
  • Collaborative project management
  • Microsoft Word
  • Microsoft Publisher
  • CCC Pathways
  • High-net-worth client risk strategies
  • Familiar with fraud statutes
  • Disaster recovery coordination
  • Cross-disciplinary team management

Work Experiences

  • Assessed fire and flood damage claims for properties valued at over $3, ensuring documentation integrity and timely payouts.
  • Achieved annual cost savings of $16.
  • Testified on behalf of the agency in criminal and civil proceedings.
  • Developed positive working relationships with government officials and police officers.
  • Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.
  • Allocated settlements in 4 cases annually.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Reviewed new files to determine the current status of an injury claim and devise a strategy.
  • Conducted in-depth interviews with witnesses and claimants to gather facts and information.
  • Boosted customer satisfaction.

Summaries

  • Claims Adjuster with a passion for helping others and a knack for coming up with novel solutions to problems.
  • Achieved consistent performance metrics.
  • Strong understanding of claimant intake processes, record documentation, and fraud investigation protocols.
  • Solid skills in formulating goals and strategies for resolving category claims.
  • Costs were consistently reduced while profits were increased.
  • Achieved quicker claim settlements.
  • Achieved financially optimal resolution of claims worth over $17.
  • Proven track record of using excellent negotiating skills to speed up settlements.
  • Detailed Adjuster with 4 years of corporate insurance claims experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced operational efficiency by centralizing claim reports and analytics within industry software, trimming resolution time by 42%.
  • Managed a distributed team of 5 adjusters, ensuring their adherence to regulatory and client-centered benchmarks on large loss claims.
  • Successfully managed claims worth over $10 annually, including fire, water, and windstorm damages, ensuring accurate payouts and legal compliance.
  • Reduced claim denial rates by 53% through effective interpretation of policy exclusions and coverage limits during large loss assessments.
  • Reduced average file closure time by 43% by optimizing procedures for handling complex, multi-layered claims.
  • Handled property claims exceeding $10 by conducting in-depth damage assessments, ensuring compliance with policy terms and accurate settlements.
  • Handled catastrophic loss claims involving damages over $12, reducing overall cycle time by 67% through efficient handling processes.
  • Conducted thorough cost evaluations using Xactimate, achieving a 52% improvement in construction and repair cost accuracy.
  • Streamlined claims investigation using Salesforce, reducing processing delays and improving customer satisfaction metrics by 38%.

Affiliations

  • National Association of Social Workers
  • American Association of Insurance Management Consultants
  • International Federation of Adjusting Associations (IFAA)
  • National Fire Protection Association (NFPA)
  • Loss Executives Association (LEA)
  • Project Management Institute
  • Association of Insurance Compliance Professionals (AICP)
  • Association for Computing Machinery
  • Society of Casualty Adjusters
  • Society of Registered Professional Adjusters (RPA Society)

Certifications

  • Construction Risk and Insurance Specialist (CRIS) - 2021
  • Negotiation Mastery Online Course Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • FEMA National Incident Management System (NIMS) Certification
  • Certified Forensic Litigation Consultant (CFLC)
  • Licensed Public Adjuster North Carolina
  • Insurance Data Analytics Certification Power BI
  • Certified Business Analysis Professional (CBAP)
  • Certified Fire and Explosion Investigator (CFEI)
  • Xactimate Level 3 Certification 2015

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