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Skills

  • Call center environment
  • Telemarketing
  • Complaint reduction initiatives
  • Medical records review
  • Client intake assessments
  • Interdisciplinary team collaboration
  • Community program coordination
  • Donor approaches
  • Background screening
  • Cultural competency in client care

Work Experiences

  • Collaborated with healthcare providers.
  • Collaborated with legal professionals to protect the rights of vulnerable children and adults, ensuring full compliance with regulatory requirements in 2022.
  • Entered data into case records and updated them accurately.
  • Conducted intake assessments and built comprehensive service plans, successfully managing caseloads of up to 14 families simultaneously.
  • Allowed faster access to support services.
  • Achieved adoption of manuals across Denver.
  • Built a comprehensive caregiver database.
  • Created, implemented, and evaluated family support plans.
  • Collaborated with healthcare providers and community organizations to create a referral network, increasing access to specialized care by 17%.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.

Summaries

  • Excellent Family Care Manager with a strong emphasis on domestic violence prevention and education.
  • Achieved a 27% increase in client satisfaction.
  • Achieved a 78% reduction in complaints.
  • Accomplished Family Care Manager with a proven track record of managing caseloads of up to 11 families while implementing intervention plans that consistently deliver 52% positive outcomes.
  • Achieved an operational efficiency improvement of 28%.
  • Achieved 78% success in resolutions.
  • Achieved zero audits.
  • Accomplished Family Care Manager.
  • Adept at securing vital services for vulnerable populations.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.

Accomplishments

  • Managed program budgeting and resource allocation that resulted in a 70% reduction in operational costs without compromising care quality.
  • Trained 7 case managers on data-driven decision-making methods, leading to a 27% improvement in intervention success rates.
  • Developed an intervention protocol that helped reduce time-sensitive care escalations by 52%, leading to increased family satisfaction.
  • Succeeded in reducing staff turnover rate by 60% through ongoing mentorship and continued education programs.
  • Monitored caseload trends and generated actionable data reports, leading to the improvement of care strategy by 71%.
  • Coordinated family crisis interventions, achieving successful outcomes for 85% of cases needing emergency attention.
  • Led staff in the implementation of new emergency intervention protocols, reducing crisis response times by 47%.
  • Developed a community engagement plan that grew family participation in support programs by 85% across 11 community centers.
  • Improved service delivery rates by 72% by introducing a new client intake system that digitized and streamlined the process.
  • Developed tailored caregiving support plans for 18 families, enabling over 15% of clients to maintain long-term family stability.

Affiliations

  • Lions Club
  • Toastmasters
  • International Council of Nurses
  • Society of Women Engineers
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Collaborative Family Healthcare Association (CFHA)
  • National Resource Center for Family-Centered Practice (NRCFCP)
  • National Family Caregivers Association (NFCA)
  • Families USA Coalition

Certifications

  • Certified Nonprofit Professional (CNP) - Nonprofit Leadership Alliance
  • Certification in Grief Counseling – process
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Family Development Credential (FDC) - University of Connecticut
  • Certified Patient Navigator (CPN) – Patient Navigation Certification Board
  • Emergency Medical Technician (EMT) Basic - National Registry of Emergency Medical Technicians (NREMT)
  • Parent Child Interaction Therapy (PCIT) Certification Brightline
  • Mental Health First Aid Certification – National Council for Mental Wellbeing

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