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Skills

  • Desktop system deployment
  • Virus and malware prevention
  • Software testing
  • Backup Procedures
  • Operational improvement
  • First Aid/CPR
  • Server support
  • Team building
  • Virtualization
  • Incident Response

Work Experiences

  • Oversaw the delivery of procedure project by standard team, which resulted in category.
  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Addressed recurring issues efficiently.
  • Collaborated with the cybersecurity team.
  • Achieved a 66% performance improvement.
  • Achieved a 17% decrease in system failures.
  • Assisted in the transition to cloud-based desktop solutions, improving user flexibility while reducing overall IT overhead by $4.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated desktop setup and support for large-scale events involving 17 end-users, resulting in a 50% performance improvement.
  • Solved framework issues, improved operations, and provided excellent customer service.

Summaries

  • Consistently delivered 28% desktop uptime.
  • Conducted virus scans.
  • Desktop Operator is a multi-talented Desktop Operator who is consistently rewarded for planning and operational improvements.
  • Configured hardware for optimal performance.
  • Adept at system monitoring.
  • Created detailed documentation for recurring issues.
  • Skilled in generating reports, documenting changes, and updating logs.
  • Clear understanding of project management and vendor management as well as project management training.
  • Desktop Operator with 14 years of successful team leadership and client relations experience.
  • Operator with extensive server monitoring, troubleshooting, and technical support experience.

Accomplishments

  • Standardized desktop image configurations, reducing variability across the company's workstations and leading to an estimated 74% decrease in downtime.
  • Redesigned desktop user interface for ServiceNow increasing user engagement and reducing setup-related queries by 38%.
  • Resolved 7 priority issues within the desktop systems, resulting in an improvement to operational efficiency and reduced frequency of escalations.
  • Implemented a cost-effective desktop refresh strategy that reduced downtime by 68% and saved approximately $212,000 over the past year.
  • Implemented SAP for remote desktop access, which improved employee satisfaction and cut down office traffic by 30%.
  • Collaborated with team of 14 in the development of initiative.
  • Leveraged compatibility testing protocols to align new software installations with legacy systems, reducing integration issues by 44%.
  • Trained 10 employees on desktop operations, creating a more efficient workspace and reducing helpdesk ticket volume by 48% within three years.
  • Collaborated with stakeholders to create an effective disaster recovery backup solution for desktop environments, ensuring business continuity.
  • Partnered with sales on desktop reorganization efforts that improved system performance by 76% and led to quicker startup times.

Affiliations

  • International Association of IT Asset Managers (IAITAM)
  • Windows System Administrators Member Group
  • Certified Information Systems Security Professional (CISSP) Networking Group
  • Association for Information Technology Professionals (AITP)
  • Association of Technology, Management, and Applied Engineering (ATMAE)
  • Association for Supply Chain Management (APICS)
  • Association of Computer Technicians
  • International Association of Certified IT Professionals (IACITP)
  • American Society of Safety Professionals
  • Society for Information Management (SIM) Member

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Aruba Certified Switching Associate (ACSA)
  • CompTIA Security+ Certification
  • Microsoft Certified Solutions Expert (MCSE): Core Infrastructure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+ Certification
  • CompTIA IT Operations Specialist (CIOS)
  • Microsoft 365 Certified: Fundamentals

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