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Skills

  • Transaction processing
  • Marketing strategy development
  • Lead to application conversion optimization
  • Project organization
  • Operational improvement
  • Effective communication skills
  • Budgets
  • Business operations
  • Organization
  • Standard equipment

Work Experiences

  • Distributed acceptance or denial letters.
  • Achieved a 34% reduction in incomplete applications.
  • Assisted applicants with completing required paperwork and double-checked all documents for accuracy.
  • Analyzed data from interviews, educational and medical records, consultations with other professionals, and diagnostic evaluations to determine clients' capabilities, needs, and eligibility for services.
  • Achieved 24% growth in high school direct enrollments.
  • Assisted high-priority applicants.
  • Chose qualified applicants to refer to potential employers for job placement.
  • Captured and analyzed registration metrics to report progress in monthly team meetings, highlighting key trends that influenced the 11% annual growth in enrollments.
  • Awarded in 2018.
  • Collaborated with cross-functional teams to develop outreach strategies that increased student enrollment by 67% at Northwind.

Summaries

  • Achieved 20% quicker application turnaround times.
  • Achieved a reduction of incomplete applications by 70%.
  • Prepared to bring to a dynamic new role excellent risk assessment, vendor management, and strategic planning abilities developed over 13 years of experience.
  • Motivated professional capable of managing and monitoring member and group eligibility information.
  • Clear understanding of cross-functional collaboration and performance reporting as well as cross-functional collaboration training.
  • Achieved a 57% increase in completed applications.
  • Achieved sustained enrollment growth.
  • Achieved 57% reduction in application processing times.
  • Confident and self-motivated professional with experience resolving issues and completing paperwork with minimal supervision.
  • Achieved growth during 2021.

Accomplishments

  • Monitored enrollment satisfaction metrics, maintaining a 59% positive rating across digital review platforms.
  • Developed an automated email campaign that personalized communication with applicants and resulted in a 19% increase in communication engagement.
  • Orchestrated cross-functional meetings with admissions, marketing, and financial aid departments to streamline processes, improving first-contact resolution rates by 24%.
  • Provided hands-on assistance to applicants navigating the enrollment process, ensuring 21% compliance with institutional and federal regulations.
  • Implemented a student progress tracking system, resulting in 52% of students completing the enrollment process within required timelines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved initiative which led to standard.
  • Engaged in budgeting meetings to ensure accurate allocation of resources for all recruitment and enrollment-related programs, reducing excess spending by 55%.
  • Conducted market research to fine-tune enrollment strategies, helping achieve a 61% increase in applicant engagement for the 12 enrollment cycle.
  • Collaborated with financial aid department to ensure compliance with government regulations, streamlining financial aid processing and reducing delays by 10 days.

Affiliations

  • Customer Relationship Management (CRM) in Higher Ed Consortium
  • American Society of Safety Professionals
  • Project Management Institute
  • National Association for College Admission Counseling (NACAC)
  • Institute for Higher Education Policy (IHEP)
  • Social Media Marketing in Higher Education Alliance
  • Association of Enrollment Recruiters and Retainers
  • The Chronicle of Higher Education Member Services
  • Association for Computing Machinery
  • Toastmasters

Certifications

  • Certified Public Accountant
  • Google Analytics for Higher Education Enrollment – 2015
  • Google Certified Professional Cloud Architect
  • Certified Diversity Recruiter for Higher Education – Meridian, 2015
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Certified Financial Aid Administrator (CFAA) – Cedar Works, 2021
  • Certified Higher Education Professional (CHEP) in Admissions – Summit Group, 2022
  • Certified CRM Integration Specialist – Salesforce, Cedar Works, 2017
  • Certified Salesforce Administrator for Higher Education – 2021

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