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Skills

  • Preventive maintenance procedures
  • Team building
  • Customer service
  • Troubleshooting systems
  • On-site diagnostics and repairs
  • Operational cost reduction
  • Educating customers
  • Equipment calibration and adjustment
  • First Aid/CPR
  • Relationship development

Work Experiences

  • Collaborated effectively with sales to streamline inventory tracking and reduce lead times for Tableau orders.
  • Assisted with customer training on new Salesforce systems.
  • Diagnosed and resolved complex integrated customer issues for voice, data, VoIP, and CTI application implementation, add-on, maintenance, and support.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Avoided service outages during dish installations.
  • Completed 84% more jobs than forecasted.
  • Achieved a 80% decrease in service downtime by conducting preventive maintenance and implementing new diagnostic procedures.
  • Boosted monthly revenue.
  • Achieved optimal signal in one year.
  • Boosted monthly revenue by selling value-added services to 23% of clients during installation service calls.

Summaries

  • Achieved a 70% first-time fix rate.
  • Achieved zero safety incidents.
  • Contributed to a 65% improvement in customer satisfaction.
  • Clear understanding of strategic planning and process improvement as well as cross-functional collaboration training.
  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Achieved a 65% decrease in help-desk inquiries.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Adept at training junior technicians in system diagnostics and repair procedures using Power BI, helping improve their troubleshooting accuracy by 15%.
  • Dish Technician is a multi-talented Dish Technician who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Enhanced team performance by optimizing usage of diagnostic software (method), resulting in 66% faster issue resolution times.
  • Diagnosed and repaired Jira-related dish installation issues, decreasing labor costs by 37% per job.
  • Analyzed customer feedback and proposed technical enhancements, resulting in 28% quicker resolution of recurring issues.
  • Led a team that serviced routine maintenance for over 9 dish systems, ensuring 18% uptime for all installations.
  • Customized residential setups for challenging terrain, optimizing signal performance and improving client satisfaction by 81%.
  • Assisted in rolling out next-gen satellite dish technology at Beacon Labs, contributing to a 78% increase in market share.
  • Managed installation deadlines across 10 residential and commercial properties, consistently completing projects two years ahead of schedule.
  • Performed detailed troubleshooting of signal-related issues using category, improving service resolution times by 40% minutes per job.
  • Recommended and installed dish signal boosters, significantly improving signal strength in low-reception areas by 63%.
  • Designed and implemented a fuel-saving route map for dispatch vehicles, reducing company fuel expenses by $8 per quarter.

Affiliations

  • National Association of Tower Erectors (NATE)
  • National Residential Inspectors Association (NRIA)
  • National Institute for Certification in Engineering Technologies (NICET)
  • National Fire Protection Association (NFPA)
  • Society of Cable Telecommunications Engineers (SCTE)
  • Toastmasters
  • Information Technology Service Management (ITSM) Certifications
  • Field Service Engineers Association (FSEA)
  • Project Management Institute
  • National Systems Contractors Association (NSCA)

Certifications

  • Certified Electronics Technician (CET) – framework
  • Certified Network Cable Installer (CNCI) - framework
  • Signal Integrity Certification (SIC) - system
  • Cisco Certified Network Associate (CCNA)
  • Electrical Principles and Wiring Certification - system
  • Basic Electronics Certification (BEC) - method
  • Certified Fiber Optic Technician (CFOT) 2022
  • First Aid/CPR Certified
  • Salesforce
  • Certified Antenna Television Systems Installer (CATSI) - standard

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