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Skills

  • Proficient with process
  • Project organization
  • High-stress conversation management
  • Ability to maintain call quotas
  • Regulatory compliance
  • HIPAA compliance knowledge
  • Sales-focused interpretation strategies
  • Multilingual verbal and written communication
  • Business operations
  • Business communication support

Work Experiences

  • Accurately translated outreach calls.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported SAP to 18 months customer locations.
  • Contributed to a 44% increase in client acquisition.
  • Collaborated with a team of interpreters, sharing resources during complex assignments to ensure the highest quality of service delivery.
  • Collaborated with legal teams to translate confidential documents and interpreted during consultations with clients, maintaining confidentiality and professionalism.
  • Conducted cross-border negotiations.
  • Applied specialized Miscellaneous terminology.
  • Adapted to various professional settings quickly.
  • Contributed to an increase of $12 in revenue.

Summaries

  • Collaborated closely with administrators to deliver real-time language interpretation across Denver, resulting in enhanced patient care and efficient medical procedures.
  • Committed to optimizing interpretation quality.
  • Committed to efficiency and accuracy.
  • Continuously learning and improving through weekly upskilling sessions, consistently staying ahead of industry guidelines and enhancing proficiency in vendor management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 51% improvement in client satisfaction.
  • Achieved 79% client satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved high call clarity results.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Utilized fluency in standard and initiative to resolve 68% of miscommunications on equipment setup calls, expediting deployment processes.
  • Collaborated across 6 departments to ensure all documents were accurately translated and culturally appropriate, adhering to client branding standards.
  • Played a key role in compliance meetings, interpreting complex regulatory terminology, helping team meet deadlines and avoiding legal risks.
  • Interpreted complex technical IT works for a multinational company, aiding global project completion by facilitating accurate real-time communication.
  • Played a pivotal role in saving $204,000 by successfully negotiating vendor agreements as an interpreter between domestic and international parties.
  • Handled high-volume medical interpretation calls, ensuring compliance with HIPAA and improving patient outcomes by 22%.
  • Boosted customer outreach by 80% through direct phone interpretation for sales and communication campaigns targeting non-English-speaking markets.
  • Assisted in delivering mental health consultation services, providing sensitive and accurate language interpretation to 9 clients from diverse linguistic backgrounds.
  • Negotiated case resolutions faster by accurately interpreting legal conversations during trial proceedings within a sensitive time frame.
  • Managed complex business communications between English and Japanese, increasing business partner engagement by 24%.

Affiliations

  • American Society of Safety Professionals
  • Society of Human Resource Management
  • International Medical Interpreters Association (IMIA)
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Lions Club
  • Society of Women Engineers
  • Volunteer Interpreter for Immigration Justice Campaign
  • Regional Health Interpreters Association in Columbus
  • Collaborator with system for Multilingual Product Development

Certifications

  • Project Management Professional (PMP)
  • LanguageLine Academy Certification for Interpreters
  • Cisco Certified Internetwork Expert (CCIE)
  • Emergency Multilingual Communications Certification - Harbor & Co.
  • ServSafe
  • Certified Public Accountant (CPA)
  • Advanced Communication Skills Certificate for Interpreters - Ironclad Systems
  • Multilingual Proficiency Certification - framework
  • Specialized Legal Terminology Interpretation Certificate - Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)

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