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Skills

  • Customer service
  • Budgets
  • Operational improvement
  • Cross-cultural communication
  • High-level call management
  • Supervision
  • Ethical Decision Making
  • Multilingual verbal and written communication
  • Legal terminology fluency
  • Interpretation for depositions

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Tried to stay as true to the message's content, tone, and emotion as possible.
  • Consistently delivered culturally nuanced interpretations during crisis interventions, helping maintain neutrality and compassion across culturally complex conversations.
  • Transported SAP to 18 months customer locations.
  • Aligned training with company standards.
  • Contributed to an increase of $12 in revenue.
  • Applied specialized Miscellaneous terminology.
  • Looked for industry trends on social media and through online sources.
  • Contributed to a 44% increase in client acquisition.
  • Collaborated with the client and legal teams.

Summaries

  • Achieved a 16% improvement in translation accuracy.
  • Committed to terminology standardization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with the team to develop effective linguistic strategies.
  • Adept at enhancing communication between legal teams and clients.
  • Committed to optimizing interpretation quality.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved high call clarity results.
  • Achieved translation error reduction of 29%.
  • Continuously learning and improving through weekly upskilling sessions, consistently staying ahead of industry guidelines and enhancing proficiency in vendor management.

Accomplishments

  • Enabled cross-functional teams by interpreting technical documentation, leading to an 34% increase in system adoption rates in 2023.
  • Leveraged expertise in legal terminology to interpret attorney-client calls, contributing to the timely resolution of 10 legal cases in 2023.
  • Negotiated case resolutions faster by accurately interpreting legal conversations during trial proceedings within a sensitive time frame.
  • Interpreted over 3 legal agreements between multinational companies in Phoenix, facilitating on-time contract finalization and lowering risks of miscommunication.
  • Facilitated law enforcement communication efforts during investigations, yielding vital suspect testimonies and assisting in criminal resolution.
  • Utilized fluency in standard and initiative to resolve 68% of miscommunications on equipment setup calls, expediting deployment processes.
  • Provided real-time interpretation assistance for cross-border negotiations, enabling clients in initiative and process to finalize contracts worth $211,000 without delays.
  • Played a key role in compliance meetings, interpreting complex regulatory terminology, helping team meet deadlines and avoiding legal risks.
  • Accurately relayed technical instructions during manufacturing calls, resulting in the successful implementation of machinery installations in Chicago.
  • Ensured customer satisfaction by interpreting insurance policy details, resulting in 21% reduction in escalated or unresolved claims.

Affiliations

  • Participated in Portuguese Legal Terminology Workshop
  • Collaborator with system for Multilingual Product Development
  • ProZ.com Professional Interpreter Network
  • Regional Health Interpreters Association in Columbus
  • Certified Healthcare Interpreter (CHI) from the Certification Commission for Healthcare Interpreters (CCHI)
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Rotary International
  • Certification in Simultaneous Interpretation via Ironclad Systems
  • Legal Interpreting Membership at American Bar Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Communication Skills Certificate for Interpreters - Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Interpreter Confidentiality & Ethics Certification - Harbor & Co.
  • Workplace Spanish Certification for Interpreters - Beacon Labs
  • Certified Medical Interpreter (CMI) - category
  • Professional Ethics for Interpreters Certification - Northwind
  • Foundations in Education Interpreting Certification - Harbor & Co.
  • Healthcare Interpreter Training Program - Meridian
  • Translation: Applied Skills Certification - National Accreditation Authority for Translators and Interpreters (NAATI)

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