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Skills

  • Process improvement
  • Contract negotiation
  • Customer service excellence
  • Asset value enhancement through renovations
  • Organization
  • Marketing and advertising
  • Team leadership and supervision
  • City and county regulations
  • Financial Target Achievement
  • Budgets

Work Experiences

  • Achieved a 72% increase in rental revenue YOY.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Analyzed complex real estate market trends in Denver.
  • Accomplished this over a 2016 timeframe.
  • Assessed rent trends and competitor pricing.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Achieved expansion within 6 months.
  • Achieved a 31% reduction in service request resolution time.
  • Achieved market rates for leases.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.

Summaries

  • Strengths in stakeholder engagement and strategic planning backed up by Miscellaneous training.
  • Achieved over 78% in property value enhancements.
  • Positive and conscientious system professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • Achieved results through strategic vendor contract negotiations.
  • Area Property Manager is a multi-talented Area Property Manager who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Area Property Manager and outstanding performer in cross-functional collaboration and stakeholder engagement.
  • Adept at managing large property portfolios.
  • Talented business manager with a track record of success in both operations and leadership.
  • Oversee all aspects of procedure buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.

Accomplishments

  • Oversaw the successful integration of property management software, leading to a 47% reduction in rent delinquency rates within 13 months of implementation.
  • Resolved product issue through consumer testing.
  • Drove property portfolio profitability to exceed 47% annual returns by assessing key operational inefficiencies and implementing cost-saving measures across 6 properties.
  • Reduced property-related expenses by 72% annually by effectively renegotiating vendor and supplier contracts and increasing operational efficiency.
  • Expanded tenant screening procedures resulting in a decrease of delinquent tenants by 47% and a reduction in legal expenses by 16.
  • Achieved Innovation Award for meeting 37% occupancy retention goal over one year.
  • Improved multi-family property conditions through comprehensive property assessments and upgrading key facilities, increasing resident satisfaction by 77%
  • Implemented a new emergency preparedness and response system for 11 properties, resulting in a 76% reduction in response times during actual emergencies.
  • Increased occupancy rates by 42% by creating targeted marketing campaigns that appealed to specific tenant demographics using Power BI.
  • Utilized data analytics from Asana to monitor and enhance vacancy rates, reducing turnover down to 34% over three years.

Affiliations

  • National Council of Multifamily Housing Managers
  • International Council of Nurses
  • Housing Education and Research Association (HERA)
  • Jaycees
  • Continuing Education Accreditation in Real Estate/procedure
  • Rotary International
  • Real Property Administrator (RPA) through BOMI International
  • National Apartment Association (NAA)
  • Society of Industrial and Office Realtors (SIOR)
  • Residential Landlord-Tenant Law Certification

Certifications

  • ServSafe
  • Salesforce
  • Certified Property Manager (CPM) from Institute of Real Estate Management (IREM)
  • Real Estate Investment Trust (REIT) Analyst Qualification from category
  • LEED Green Associate from U.S. Green Building Council (USGBC)
  • Accredited Commercial Manager (ACoM) from IREM
  • Fundamentals of Green Property Management (FGP) – National Apartment Association (NAA)
  • Certified Housing Asset Manager (CHAM) from National Housing Conference
  • National Affordable Housing Management Association (NAHMA) Certified Professional of Occupancy (CPO)
  • Residential Management Professional (RMP®) from National Association of Residential Property Managers (NARPM)

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