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Skills

  • Discharge planning and patient follow-up
  • Medication management and coordination
  • Drug inventory management
  • Healthcare Workflow Optimization
  • Patient-focused care plans
  • Peer mentoring system implementation
  • Loss prevention management
  • Occupancy strategies
  • Patient safety protocol development
  • Patient onboarding processes

Work Experiences

  • Attracted 8 new referrals in the first 9 months.
  • Coordinated discharge planning for post-acute care patients, resulting in a 71% reduction in readmission rates at Austin.
  • Collaborated with occupational and physical therapists.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 3%.
  • Created performance management systems for rehab staff that enhanced employee productivity by 42% and increased annual performance review scores.
  • Achieved a 15% increase in data-driven decisions.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Coordinated discharge planning for post-acute care patients.
  • Championed a new patient feedback system, resulting in a 85% increase in data-driven decisions for care quality improvements.

Summaries

  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Adept at facilitating communication between patients, families, and physicians.
  • Hope to help Cedar Works achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Achieved measurable improvements in patient recovery milestones.
  • With more than 9 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Within Miscellaneous, senior Rehab Coordinator and outstanding performer in performance reporting and project management.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Rehab Coordinator with 9 years of successful performance reporting and quality assurance experience.

Accomplishments

  • Ensured full HIPAA compliance in all patient documentation processes, reducing breaches of confidential patient information to 13 in 2020.
  • Established patient-focused treatment plans based on individual therapy goals, increasing successful therapy outcomes by 43%.
  • Formulated new patient onboarding procedures that enhanced patient workflow efficiency, reducing intake processing times by 51% at Phoenix.
  • Managed complex scheduling for patient rehabilitation sessions, increasing resource utilization and decreasing overall patient wait times by 57%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a staff review system that improved interdepartmental communication efficiency, decreasing miscommunication-related delays in treatment plans by 32%.
  • Initiated quality improvement measures which enhanced patient tracking metrics, resulting in 18% higher compliance with prescribed rehab plans.
  • Collaborated closely with insurance and third-party payers, reducing billing errors and increasing reimbursement rates by 63% within 2022.
  • Led cross-coordination efforts with outpatient services, improving transition times from acute to post-acute care, reducing patient delays by 72%.
  • Streamlined the implementation of therapeutic interventions which led to a 52% improvement in recovery benchmarks for patients.

Affiliations

  • National Association of Subacute and Post Acute Care (NASPAC)
  • Federation of State Boards of Physical Therapy (FSBPT)
  • Orthopedic Rehabilitation Specialist Certification
  • American Marketing Association
  • National Association of Rehabilitation Providers and Agencies (NARA)
  • Association of Rehabilitation Nurses (ARN)
  • American Medical Informatics Association
  • University mentorship program fostering rehab-related internships at Meridian
  • Freemason
  • Regular contributor to the Journal of Rehabilitation Research and Development (JRRD)

Certifications

  • Stroke Rehabilitation Specialist Certification
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified Rehab Educator (CRE) by Cedar Works
  • Certified Healthcare Administrative Professional (cHAP) by Lakeside Partners
  • Salesforce
  • Health Care Compliance Association (HCCA) Certification in Healthcare Compliance (CHC)
  • American Physical Therapy Association (APTA) Leadership Development Certificate

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